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New Fibre Installation - Error Messages

Newbie
Posts: 1
Registered: ‎29-06-2020

New Fibre Installation - Error Messages

Hi,

 

My phone line was activated today 29th and when I contacted Plusnet I was advised that my broadband could be activated up until midnight.  Later in the day the light showed blue so I attempted to connect to the WiFi but my devices keep looping onto the hub manager page.

This is stuck on the setup@plusnet login details. I have disabled the auto setup and manually input my login but that didn't work. I've tried resets, disconnections and reset to factor settings but to add to my frustration this did not work. I again contacted the call centre but the line dropped, I then received an email to say they attempted to call me back (no missed call on my mobile which is where I rang from) but I have had an email that states due to the high demand Open Reach are experiencing and the current pandemic they are unable to provide an update and cannot give me a timescale as to when they could contact me with an update. 

Is there any way somebody on here could advise as I have again tried to call the contact centre however the waiting time is currently 1 hour. I have already spent many hours on hold and I can't afford to lose anymore time. 

I

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 18,035
Thanks: 5,771
Fixes: 964
Registered: ‎21-04-2017

Re: New Fibre Installation - Error Messages

Thanks for getting in touch @neeneelj I'm sorry for the issues connecting to the internet following your order completing. Just so I know I'm looking at the right account, could you PM me your account username and contact number? I'll be happy to call you back to assist with getting your router connected to the internet.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team