Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
New Fibre Installation - Dont Think I Need an Engineer
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: New Fibre Installation - Dont Think I Need an ...
New Fibre Installation - Dont Think I Need an Engineer
26-11-2014 4:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey all,
I have my Fibre installation date booked for the 11/12 however I think believe that I need an engineer to install this.
Let me explain, last year we briefly had BT Infinity however was not happy with it verses our existing Virgin Media connection to decided to cancel it within the 2 weeks, the initial engineer came out to install the fibre modem by drilling the bracket on the call for the white openreach modem and changed the faceplate on the BT socket within the house.
The brackets are still there for the openreach modem and so is the faceplate on the BT socket which is the same line which plusnet had very easily re-activated within 2 hours of placing the initial order.
Am I missing something or is there very little (if anything) for an open reach engineer to need to do ?
Many thanks
Scott
I have my Fibre installation date booked for the 11/12 however I think believe that I need an engineer to install this.
Let me explain, last year we briefly had BT Infinity however was not happy with it verses our existing Virgin Media connection to decided to cancel it within the 2 weeks, the initial engineer came out to install the fibre modem by drilling the bracket on the call for the white openreach modem and changed the faceplate on the BT socket within the house.
The brackets are still there for the openreach modem and so is the faceplate on the BT socket which is the same line which plusnet had very easily re-activated within 2 hours of placing the initial order.
Am I missing something or is there very little (if anything) for an open reach engineer to need to do ?
Many thanks
Scott
Message 1 of 3
(657 Views)
2 REPLIES 2
Re: New Fibre Installation - Dont Think I Need an Engineer
26-11-2014 5:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: scottvsaunders Am I missing something
At a guess, the modem which the engineer will supply and fit...
They also need to run diagnostics on your line (I want one of them devices they use, so frickin' cool!!) to ensure there's no need to do any repairs, and if it's not been used for a while (unless you ran it as a 2nd line while you had VM on the go) they'll need to stick a tone generator into the socket to trace out your wires in the junction box to connect up the fibre if it's been disconnected to supply someone else's line...
Message 2 of 3
(340 Views)
Re: New Fibre Installation - Dont Think I Need an Engineer
27-11-2014 10:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
As per what twocvbloke mentions it sounds like you have everything apart from the Openreach modem. The engineers who install the service actually bring that along with them.
FYI I can see an engineer appointment has been arranged for you, details have been added to ticket 95209031 which you can view over at http://contactus.plus.net
As per what twocvbloke mentions it sounds like you have everything apart from the Openreach modem. The engineers who install the service actually bring that along with them.
FYI I can see an engineer appointment has been arranged for you, details have been added to ticket 95209031 which you can view over at http://contactus.plus.net
Message 3 of 3
(340 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: New Fibre Installation - Dont Think I Need an ...