Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
New Fibre Installation But No Change in Download Speed :(
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: New Fibre Installation But No Change in Downlo...
New Fibre Installation But No Change in Download Speed :(
27-05-2015 3:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just had Plusnet Fibre installed, however when I check the portal speed profile I'm still on standard broadband, The upload speed has increased tho.
Does the Profile switch happen automatically? if it does what timeframe am I looking at, a few hours or a few days?
Does the Profile switch happen automatically? if it does what timeframe am I looking at, a few hours or a few days?
Message 1 of 8
(1,191 Views)
7 REPLIES 7
Re: New Fibre Installation But No Change in Download Speed :(
27-05-2015 3:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That happened to me you need to ring plusnet so they can update there end
Bt engineer checked speed at 68mb but i was still on 20 meg
so rang i plusnet and they updated it within minutes
david
Bt engineer checked speed at 68mb but i was still on 20 meg
so rang i plusnet and they updated it within minutes
david
Message 2 of 8
(600 Views)
Re: New Fibre Installation But No Change in Download Speed :(
27-05-2015 6:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The account usually updates itself to fibre shortly after the order completes, unfortunately it looks like this was taking a little longer than expected on your account so I've pushed it along manually and you should see an increase on your speeds now.
Message 3 of 8
(600 Views)
Re: New Fibre Installation But No Change in Download Speed :(
27-05-2015 8:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have the exact same issue - my fibre was installed this morning so i've waited around 7-8 hours for a PN profile change but it's not budged from the ADSL profile. I double checked on the speedtester and got a magnitude of around 10 times greater now so i figured it'd be along soon but at this point i wonder if it's stuck?
(Speed test result attached)
(Speed test result attached)
Message 4 of 8
(600 Views)
Re: New Fibre Installation But No Change in Download Speed :(
28-05-2015 2:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not sure whats going on but all was great at about 7.30 tonight dowload was 70mb+ but around 11pm it just dropped to 16mb again
Reset everthing Router/Modem but no change in speed.
Used the BT Tap3 test and it reports a fault so somethings not right.
Any chance someone can take a look please?
Reset everthing Router/Modem but no change in speed.
Used the BT Tap3 test and it reports a fault so somethings not right.
Any chance someone can take a look please?
Message 5 of 8
(600 Views)
Re: New Fibre Installation But No Change in Download Speed :(
28-05-2015 12:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@xist - Sorry about that, I've updated this for you now.
This seems to be happening more than I'd expect it to, so I've also raised this with the relevant department for further investigation as I've picked up a couple of examples from this thread alone.
@MicroChef - Please could you raise this as a fault at Http://faults.plus.net so we can investigate the cause of your speed drops.
This seems to be happening more than I'd expect it to, so I've also raised this with the relevant department for further investigation as I've picked up a couple of examples from this thread alone.
@MicroChef - Please could you raise this as a fault at Http://faults.plus.net so we can investigate the cause of your speed drops.
Message 6 of 8
(600 Views)
Re: New Fibre Installation But No Change in Download Speed :(
28-05-2015 1:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you HarryB, and sorry for intruding in your topic MicroChef...
Message 7 of 8
(600 Views)
Re: New Fibre Installation But No Change in Download Speed :(
31-05-2015 9:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Everyone should check their Current Line speed (Login required) to make sure that it matches the BT IP Profile (within 200kbps on Fibre) from the BTw Performance test (DON'T REBOOT, ignore the red preamble except make sure no other programs are using the Internet) and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test to get the IP profile. (PS. Ignore the US profile - at present it's always quoted as 20Mbps by the tester).
Message 8 of 8
(600 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: New Fibre Installation But No Change in Downlo...