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New Fibre Install - how long to wait for speeds to settle?

PeteM
Dabbler
Posts: 18
Registered: 24-08-2015

New Fibre Install - how long to wait for speeds to settle?

Hi,
Got new fibre install today... was on BT standard broadband at approx 3.5 download - new fibre install is reading approx 5.1 through speedtest.net.
Is this figure likely to go up over the next few days, or should I contact support now?  The guides say leave for a few days to settle down - but in my previous experience with other suppliers , they normally start at a high speed and step down on failures?
Any help appreciated!! :-)
Pete
10 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: New Fibre Install - how long to wait for speeds to settle?

Have you checked the BT IP profile and the Plusnet Current Line Speed
PeteM
Dabbler
Posts: 18
Registered: 24-08-2015

Re: New Fibre Install - how long to wait for speeds to settle?

Just checked now - BT speed from here http://speedtest.btwholesale.com/ ;   is
download 5.8
upload 2.07
ping 19.63
PlusNet Current Line Speed from member centre is:
Estimated line speed:
26Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.)  - Checked on 2015-08-09 13:25:48
Current line speed:
40 Mb

Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: New Fibre Install - how long to wait for speeds to settle?

we need the BT IP profile
PeteM
Dabbler
Posts: 18
Registered: 24-08-2015

Re: New Fibre Install - how long to wait for speeds to settle?

Hi,
Download speedachieved during the test was - 5.78 Mbps
For your connection, the acceptable range of speedsis  3.72 Mbps-5.32 Mbps .
Additional Information:
IP Profile for your line is - 5.32 Mbps
Upload speed achieved during the test was - 2.11Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 936
Fixes: 184
Registered: 25-03-2015

Re: New Fibre Install - how long to wait for speeds to settle?

I've just tested the line and it's only syncing at 5.5Mbps
Can you raise this as a fault Here please.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Superuser
Superuser
Posts: 6,774
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Registered: 30-07-2007

Re: New Fibre Install - how long to wait for speeds to settle?

Quote
Got new fibre install today... was on BT standard broadband at approx 3.5 download - new fibre install is reading approx 5.1 through speedtest.net.
Did the engineer fit a new faceplate to your Master socket ? if he didn't , have you still got all phones connected via filters ?
PeteM
Dabbler
Posts: 18
Registered: 24-08-2015

Re: New Fibre Install - how long to wait for speeds to settle?

All phones still connected via Filters - don't know about the master socket - it's in another house. The engineer spent about 20 minutes there doing something and advised me I still needed microfilters on all sockets.
Raising fault now from previously linked response.
Plusnet Help Team
Plusnet Help Team
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Re: New Fibre Install - how long to wait for speeds to settle?

It's going to need a engineers visit to investigate further.
If you can let me know when your available I'll get it booked in.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Superuser
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Re: New Fibre Install - how long to wait for speeds to settle?

Quote
don't know about the master socket - it's in another house.
That doesn't sound good!. Ideally the modem should be connected as close to the master socket as possible. Sounds like the internal wiring might need checking out, the engineer really should have tested where the modem was installed, sounds like he tested at the master socket!
PeteM
Dabbler
Posts: 18
Registered: 24-08-2015

Re: New Fibre Install - how long to wait for speeds to settle?

Quote from: Matthew
It's going to need a engineers visit to investigate further.
If you can let me know when your available I'll get it booked in.

Thanks Matthew, sent you a message.