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New Fibre Install ,Slow download

Obs
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: 21-02-2016

New Fibre Install ,Slow download

Hi,
I switched from ADSL to Fibre at 5pm on Friday but download speeds are still at ADSL levels from before the switch.  How long does it take before things start to improve?
Download speedachieved during the test was - 14.8 Mbps
For your connection, the acceptable range of speedsis 19.43 Mbps-27.75 Mbps .
Additional Information:
IP Profile for your line is - 27.75 Mbps
Upload speed achieved during the test was - 7.88Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Estimated line speed:
40Mb (This may vary between 30Mb and 40.7Mb) - Checked on 2016-02-23 10:47:00
Current line speed:
15.5 Mb
7 REPLIES
Community Veteran
Posts: 1,336
Thanks: 201
Fixes: 31
Registered: 13-08-2015

Re: New Fibre Install ,Slow download

It should go straight to the new speeds, if everything has been done.
Can you copy and paste the info on the Troubleshooting/Helpdesk tab making sure you hide your personal details, ie email/SSID serial number.
Moderator
Moderator
Posts: 26,172
Thanks: 1,322
Fixes: 58
Registered: 14-04-2007

Re: New Fibre Install ,Slow download

And see what your PN Current Line Speed is here https://portal.plus.net/my.html?action=data_transfer_speed

Customer and Forum Moderator.

Obs
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: 21-02-2016

Re: New Fibre Install ,Slow download

Here you go
Current line speed is 15.5Mb on that page Strat.
Community Veteran
Posts: 1,336
Thanks: 201
Fixes: 31
Registered: 13-08-2015

Re: New Fibre Install ,Slow download

It looks like PN need to do their bit, your sync speeds are certainly higher than your ADSL and profile speeds, might be worth giving them a call or get them on chat.
Obs
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: 21-02-2016

Re: New Fibre Install ,Slow download

Thought it would be down to PlusNet  Grin
Testing using speedtest@speedtest_domain gives 26.29Mbps down.  Hopefully the IP Profile will increase in the 10 day period...
Curses for having been on an Exchange line.  It was great for ADSL but really hampers fibre.
Community Veteran
Posts: 1,336
Thanks: 201
Fixes: 31
Registered: 13-08-2015

Re: New Fibre Install ,Slow download

There is no 10 day period. You should hit full speed as soon as you connect. So apart from the wrongly reported profile, and the BT Wholesale test, which does seem to give out random results sometimes, then not sure if there is much else you can do.
However. looking at your last tests, I am not sure you will get much more out of it. Were the tests done from a wired PC, or wireless?
Obs
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: 21-02-2016

Re: New Fibre Install ,Slow download

Quick chat with support and now getting 26.85 Mbps down.  Thanks for your help!
Edit: Was told that the ip profile should increase if the line is stable, was certainly quoted 30-40 Mbps at the beginning of ordering.