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New Fibre Install ,Slow download
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- Re: New Fibre Install ,Slow download
New Fibre Install ,Slow download
12-03-2016 5:17 PM
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Hi,
I switched from ADSL to Fibre at 5pm on Friday but download speeds are still at ADSL levels from before the switch. How long does it take before things start to improve?
Download speedachieved during the test was - 14.8 Mbps
For your connection, the acceptable range of speedsis 19.43 Mbps-27.75 Mbps .
Additional Information:
IP Profile for your line is - 27.75 Mbps
Upload speed achieved during the test was - 7.88Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Estimated line speed:
40Mb (This may vary between 30Mb and 40.7Mb) - Checked on 2016-02-23 10:47:00
Current line speed:
15.5 Mb
I switched from ADSL to Fibre at 5pm on Friday but download speeds are still at ADSL levels from before the switch. How long does it take before things start to improve?
Download speedachieved during the test was - 14.8 Mbps
For your connection, the acceptable range of speedsis 19.43 Mbps-27.75 Mbps .
Additional Information:
IP Profile for your line is - 27.75 Mbps
Upload speed achieved during the test was - 7.88Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Estimated line speed:
40Mb (This may vary between 30Mb and 40.7Mb) - Checked on 2016-02-23 10:47:00
Current line speed:
15.5 Mb
Message 1 of 8
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Re: New Fibre Install ,Slow download
12-03-2016 5:25 PM
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It should go straight to the new speeds, if everything has been done.
Can you copy and paste the info on the Troubleshooting/Helpdesk tab making sure you hide your personal details, ie email/SSID serial number.
Can you copy and paste the info on the Troubleshooting/Helpdesk tab making sure you hide your personal details, ie email/SSID serial number.
Message 2 of 8
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Re: New Fibre Install ,Slow download
12-03-2016 5:36 PM
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And see what your PN Current Line Speed is here https://portal.plus.net/my.html?action=data_transfer_speed
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 3 of 8
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Re: New Fibre Install ,Slow download
12-03-2016 5:38 PM
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Here you go
Current line speed is 15.5Mb on that page Strat.
Current line speed is 15.5Mb on that page Strat.
Message 4 of 8
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Re: New Fibre Install ,Slow download
12-03-2016 5:42 PM
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It looks like PN need to do their bit, your sync speeds are certainly higher than your ADSL and profile speeds, might be worth giving them a call or get them on chat.
Message 5 of 8
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Re: New Fibre Install ,Slow download
12-03-2016 6:01 PM
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Thought it would be down to PlusNet
Testing using speedtest@speedtest_domain gives 26.29Mbps down. Hopefully the IP Profile will increase in the 10 day period...
Curses for having been on an Exchange line. It was great for ADSL but really hampers fibre.
Testing using speedtest@speedtest_domain gives 26.29Mbps down. Hopefully the IP Profile will increase in the 10 day period...
Curses for having been on an Exchange line. It was great for ADSL but really hampers fibre.
Message 6 of 8
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Re: New Fibre Install ,Slow download
12-03-2016 6:21 PM
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There is no 10 day period. You should hit full speed as soon as you connect. So apart from the wrongly reported profile, and the BT Wholesale test, which does seem to give out random results sometimes, then not sure if there is much else you can do.
However. looking at your last tests, I am not sure you will get much more out of it. Were the tests done from a wired PC, or wireless?
However. looking at your last tests, I am not sure you will get much more out of it. Were the tests done from a wired PC, or wireless?
Message 7 of 8
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Re: New Fibre Install ,Slow download
12-03-2016 6:25 PM
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Quick chat with support and now getting 26.85 Mbps down. Thanks for your help!
Edit: Was told that the ip profile should increase if the line is stable, was certainly quoted 30-40 Mbps at the beginning of ordering.
Edit: Was told that the ip profile should increase if the line is stable, was certainly quoted 30-40 Mbps at the beginning of ordering.
Message 8 of 8
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