New Fibre Install - Great download, Poor upload speeds. - Please advise
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Re: New Fibre Install - Great download, Poor upload speeds. - Please advise
19-12-2015 10:56 PM
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Router Stats >> http://pastebin.com/M0b3csv1 << Text format.
Thanks once again for all the help, It's greatly appreciated.
Re: New Fibre Install - Great download, Poor upload speeds. - Please advise
20-12-2015 11:53 AM
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Hi BTW fellow OcUKer.
Re: New Fibre Install - Great download, Poor upload speeds. - Please advise
20-12-2015 12:15 PM
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How do I go about sending in a fault report? I don't understand any of these stats to be honest!
dick:quote
Re: New Fibre Install - Great download, Poor upload speeds. - Please advise
20-12-2015 12:15 PM
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This is what mine looks like on a longer line length
Fault report here https://faults.plus.net
Re: New Fibre Install - Great download, Poor upload speeds. - Please advise
20-12-2015 12:56 PM
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dick:quote
Re: New Fibre Install - Great download, Poor upload speeds. - Please advise
20-12-2015 1:53 PM
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You'll probably have to do that anyway so it can be logged in the system and followed up.
Re: New Fibre Install - Great download, Poor upload speeds. - Please advise
20-12-2015 4:17 PM
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The answers for this are... "My connection drops randomly or My connection drops at regular times" of which it does neither, as it has currently been holding a DSL connection for well over 24 hours!
What I don't understand about this whole upload issue, is that If the line is capable of delivering me 74mbps download, then it's more than capable of shoving 20mbps back up the line, so the line can't be at fault? It must surely be a product issue, or IP Profile as mentioned by Nedludd
Re: New Fibre Install - Great download, Poor upload speeds. - Please advise
20-12-2015 7:21 PM
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Quote from: Thetwohoughs If the line is capable of delivering me 74mbps download, then it's more than capable of shoving 20mbps back up the line, so the line can't be at fault? It must surely be a product issue, or IP Profile as mentioned by Nedludd
I don't think you can assume that because the line supports 74 Mbps down, but only 9 Mbps up, that it must be a product fault or IP profile issue. I am not saying that it definitely isn't a product fault, but I don't think it is necessarily the case.
For example, if there was a narrow band of interference at the upstream frequencies, then this could explain the issue.
I think raising it as a fault is definitely the right way to go.
Re: New Fibre Install - Great download, Poor upload speeds. - Please advise
20-12-2015 8:32 PM
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Re: New Fibre Install - Great download, Poor upload speeds. - Please advise
21-12-2015 9:16 AM
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Mustrum - I turned the Modem off at 7.30am this morning and replaced the MK3 faceplate with a MK2 faceplate I had spare, the MK2 has increased the upload sync by 100, and dropped sync the download by a couple of thousand, Does this not point towards a faulty filter?
I switched everything back on at 9am, I'm hoping that leaving the connection off for over and hour shouldn't trigger the DLM?
Re: New Fibre Install - Great download, Poor upload speeds. - Please advise
21-12-2015 5:27 PM
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Re: New Fibre Install - Great download, Poor upload speeds. - Please advise
28-12-2015 10:01 AM
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It has been seven days since the issue was reported (I understand that Christmas will have slowed things up!) , no calls or emails received as of yet. SNR on the downstream is currently at 4.5db which isn't good!
Re: New Fibre Install - Great download, Poor upload speeds. - Please advise
29-12-2015 7:42 PM
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Upload speed still seems to be at 9.. do I need to restart the modem for this to resync at 20 upstream?
Re: New Fibre Install - Great download, Poor upload speeds. - Please advise
30-12-2015 9:24 AM
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If a tech on here reading this could reply, I'd be extremely grateful.
Re: New Fibre Install - Great download, Poor upload speeds. - Please advise
31-12-2015 7:39 PM
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That reply from Plusnet about the problem is garbage - it is clearly only looking at the downstream, not the upstream which is below the impacted lower limit - as has already been pointed out.
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