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New Fibre Extra - IP profile?

joelmacdonald
Dabbler
Posts: 14
Thanks: 2
Registered: ‎11-03-2016

New Fibre Extra - IP profile?

Hello! 

I have Fibre Extra, went live 12 days ago and wondered when it would go up to full speed? I know they say 10 days but ran some tests tonight after reading other posts on here and thought it would have been up at the full whack now.

Plus net line estimate
Phone exchange:
INVERURIE
Estimated line speed:
80Mb (This may vary between 70.1Mb and 80Mb) - Checked on 2016-03-11 11:52:24
Current line speed:
41.8 Mb

 

BT Wholesale speed test came back with this:
Download speedachieved during the test was - 39.06 Mbps
For your connection, the acceptable range of speedsis 40 Mbps - 44.19 Mbps .
Additional Information:
IP Profile for your line is - 44.19 Mbps

 

Upload speed achieved during the test was - 7.85Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

 

From what I've read, am I right in thinking its something to do with the IP Profile?

Am i just being impatient? Give it a few more days? 

9 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,810
Thanks: 824
Fixes: 81
Registered: ‎21-09-2009

Re: New Fibre Extra - IP profile?

@joelmacdonald

 

On FTTC, there is no 10 day training period (that is an ADSL thing).

 

It is at maximum speed on day 1 so you are not being impatient as it looks like your estimated speed is at variance to your actual. You need a Plusnet staff member to comment on this further.

joelmacdonald
Dabbler
Posts: 14
Thanks: 2
Registered: ‎11-03-2016

Re: New Fibre Extra - IP profile?

Ah good stuff! Thanks for that. Is it do with that IP Profile?

SpendLessTime
Aspiring Hero
Posts: 2,810
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Registered: ‎21-09-2009

Re: New Fibre Extra - IP profile?

The IP Profile is the speed that BTW say the line will max out at and the Plusnet current line speed is slightly less than that.

 

Your estimate is just that, an estimate. It may be near to the actual speed but sometimes it can be just plain wrong. Only Plusnet can chase BTW as to why the estimate is so out of whack with the current actual speeds. There may hopefully be a fault causing it to be so low so you could try reporting a fault at Open a fault report at Plusnet.

Community Gaffer
Community Gaffer
Posts: 17,674
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Fixes: 165
Registered: ‎05-04-2007

Re: New Fibre Extra - IP profile?

I'd definitely suggest following the fault report link @SpendLessTime provided, your line is syncing below where it should be based on the estimates.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
joelmacdonald
Dabbler
Posts: 14
Thanks: 2
Registered: ‎11-03-2016

Re: New Fibre Extra - IP profile?

Thanks. Will look into logging a fault. Hopefully gets resolved soon.

joelmacdonald
Dabbler
Posts: 14
Thanks: 2
Registered: ‎11-03-2016

Re: New Fibre Extra - IP profile?

Logged a fault - heard nothing.

 

 

Livechat was a roller coaster. First told it was because my order for Extra hadn't been processed, so was passed to provisioning. They told me it was and passed me to tech. Tech checked and it turns out the "supplier" had capped me at 45.

 

Apparently will be resolved in 24 hours. 

 

 

I'm assuming said supplier is openreach? Also getting a replacement router as current one makes a weird buzzing sound if I download anything or run a speediest. Anyone else experienced that?

etdsaunders
Pro
Posts: 240
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Registered: ‎21-02-2016

Re: New Fibre Extra - IP profile?

The weird noise is perfectly normal, so many people have mentioned this. It only happens during 5ghz wifi activity so I've heard
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joelmacdonald
Dabbler
Posts: 14
Thanks: 2
Registered: ‎11-03-2016

Re: New Fibre Extra - IP profile?

Ah ok,  sending me a replacement anyway as they want to test the one I have.  

 

Turns out its not capped at all. My original fault ticket was updated with internal tests. My line isn't capped at all but something is causing it to not go above the 45 mark. Engineer arranged for Saturday. 

 

A bridge tap has been detected. Fingers crossed they get stressed out trying to fix it and just run me a fibre cable from my house to the exchange, bypassing everything on the way! Smiley

joelmacdonald
Dabbler
Posts: 14
Thanks: 2
Registered: ‎11-03-2016

Re: New Fibre Extra - IP profile?

So engineer has fitted a new master socket, removing the bridge tap he claims. Still only getting 44 on average. His test said the line would only get 55.

 

Plusnet still shows my line speed should be 71-80. Not sure which to believe. No update on my ticket since saturday after the engineer left.