Have switched from BT Infinity 2 to Unlimited Fibre Extra. Seem to be throttled to ADSL2 speed at the minute. It's been over 10 days since the switch so was expecting a speed increase which hasn't happened yet
Was getting a solid 78/19 Down/Up with BT but seem to have been 20/20 since the switch
Fixed! Go to the fix.
31-05-2016 12:04 PM - edited 31-05-2016 12:07 PM
I'm just having a look at this for you now.
For some reason the profile on our end was changed to a ADSL one.
I've changed this now and if you retest it in the next 5 minutes your speeds should increase
| Matthew Wheeler|
Plusnet Help Team