New Fibre Customer - Wrong Profile?
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- Re: New Fibre Customer - Wrong Profile?
31-05-2016 12:01 PM
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Hi,
Have switched from BT Infinity 2 to Unlimited Fibre Extra. Seem to be throttled to ADSL2 speed at the minute. It's been over 10 days since the switch so was expecting a speed increase which hasn't happened yet
Was getting a solid 78/19 Down/Up with BT but seem to have been 20/20 since the switch
Fixed! Go to the fix.
31-05-2016 12:04 PM - edited 31-05-2016 12:07 PM
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I'm just having a look at this for you now.
[edit]
For some reason the profile on our end was changed to a ADSL one.
I've changed this now and if you retest it in the next 5 minutes your speeds should increase
Re: New Fibre Customer - Wrong Profile?
01-06-2016 11:14 AM
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Thanks, have tested and is now correct speed.
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