New Fibre Customer Engineer Visit?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- New Fibre Customer Engineer Visit?
New Fibre Customer Engineer Visit?
28-09-2017 3:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello there,
My fibre broadband service will be starting tomorrow and I'm curious if an engineer will need to stop by? I'm upgrading from Sky standard broadband and I'm not sure if there's any additional work that needs to be done. I received my router today and I haven't gotten any messages saying that there needs to be a visit, so I'm guessing not, but I would like to be sure.
I appreciate any answers and I apologise if this has been answered elsewhere.
Re: New Fibre Customer Engineer Visit?
28-09-2017 3:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Its possible you might not.
When I upgraded from standard PlusNet to Fibre PlusNet, I didn't need one. I think it used to be the case you always needed one, but now not always.
I asked the same question as you did when I changed.
Re: New Fibre Customer Engineer Visit?
28-09-2017 3:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ahh, nice.
It would be nice if that was clarified better when your order gets confirmed. But it's good to know that I might not need one. I guess I'll find out for sure tomorrow when my service gets activated!
Cheers for the quick reply,
Re: New Fibre Customer Engineer Visit?
28-09-2017 4:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
An engineer is required to visit the Exchange / Cabinet to do some work. This can be anytime during the day.
Brian
Re: New Fibre Customer Engineer Visit?
28-09-2017 4:58 PM - edited 28-09-2017 4:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Noticed the Fibre cab was open and I thought “Oooh is that my line they’re doing”, 10 mins later landline was back. Plugged the Hub One in, left it to do its thing for another 10 and all worked fine.
Bit sad I know but that is me
Re: New Fibre Customer Engineer Visit?
28-09-2017 6:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Haha, that's awesome!
I can see the local exchange from my window (top flat) so I'll keep an eye on that tomorrow.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- New Fibre Customer Engineer Visit?