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New Fibre Connection won't connect

Mybb
Newbie
Posts: 1
Registered: 02-05-2018

New Fibre Connection won't connect

My fibre connection was due to be activated on 30th April but the light still remains red on the router with no connection.  I used the account username and password which appear correct @ plusdsl.net but the status remains as “disconnected”.  When the details are reset to setup@plusdsl.net, the status appears as connected but I there is still no internet.

 

I have tried to wait to see if the system is maybe slow to activate the account.

 

Update:  Did some further research and a solution posted in this thread finally worked (change account/customer password). https://community.plus.net/t5/Fibre-Broadband/No-Broadband-after-Fibre-switchover-worst-decision-of-...

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 149
Thanks: 52
Fixes: 5
Registered: 11-01-2018

Re: New Fibre Connection won't connect

 

Glad to hear that you're online now, @Mybb

 

If you could confirm this thread as resolved that would be great.

 

Anything else you need, just shout.

 

Best Wishes,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team