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New Fibre Connection won't connect

Posts: 1
Registered: ‎02-05-2018

New Fibre Connection won't connect

My fibre connection was due to be activated on 30th April but the light still remains red on the router with no connection.  I used the account username and password which appear correct @ but the status remains as “disconnected”.  When the details are reset to, the status appears as connected but I there is still no internet.


I have tried to wait to see if the system is maybe slow to activate the account.


Update:  Did some further research and a solution posted in this thread finally worked (change account/customer password).

Plusnet Help Team
Plusnet Help Team
Posts: 1,643
Thanks: 309
Fixes: 61
Registered: ‎11-01-2018

Re: New Fibre Connection won't connect


Glad to hear that you're online now, @Mybb


If you could confirm this thread as resolved that would be great.


Anything else you need, just shout.


Best Wishes,



If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team