New Fibre Cabinet - Project speeds poor
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New Fibre Cabinet - Project speeds poor
06-07-2015 3:54 PM
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Is this speed likely to improve and just an initial speculated rate given it has just gone live? Has anyone else seen similar?
I'm asking because it impacts the product I can order.
Re: New Fibre Cabinet - Project speeds poor
06-07-2015 4:47 PM
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Re: New Fibre Cabinet - Project speeds poor
06-07-2015 4:48 PM
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Try your post code and address then check some of your neighbours
Worst case the wires go right up the road on the other side and then back down again to you
Re: New Fibre Cabinet - Project speeds poor
06-07-2015 4:58 PM
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Quote from: Matthew Have you checked to see if it's the same cabinet as the one the BT checker reports your connected to?
Hi, yes it is the same cabinet number. I have had an interesting chat with PN support though who are telling me the estimate speed is like that because it is the distance from the exchange to my house and not from the cabinet. I pointed them to the FAQ on the site that confirms it is the distance from the cabinet that determines fibre speed and they told me the web site was incorrect.
Re: New Fibre Cabinet - Project speeds poor
06-07-2015 5:00 PM
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Quote from: Oldjim I assume that was via the telephone number
Try your post code and address then check some of your neighbours
Worst case the wires go right up the road on the other side and then back down again to you
Thanks, I tried the post code checker and it doesn't list FTTC as an option. I will try some other phone numbers if I can get them New estate so don't know the neighbours too well yet.
What is frustrating is the estimate upload speed is 0.8mb on FTTC but I am getting 0.7mb just now with ADSL. Upload was one of my reasons for wanting FTTC.
Re: New Fibre Cabinet - Project speeds poor
06-07-2015 5:00 PM
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It could be the estimate is completely wrong, or that your line takes some ridiculous path to the cab (it does happen) but the only way to find out would be to get it installed and see what you get really.
Re: New Fibre Cabinet - Project speeds poor
06-07-2015 5:07 PM
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Re: New Fibre Cabinet - Project speeds poor
06-07-2015 5:16 PM
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Quote from: Mark_ Errr no the fibre predictions are based on your distance from the cab, the ADSL speeds are to the exchange, I've noticed PN support giving out a lot of incorrect info recently 😕
It could be the estimate is completely wrong, or that your line takes some ridiculous path to the cab (it does happen) but the only way to find out would be to get it installed and see what you get really.
Yes, I think that is training issue. I have the transcript from the chat but won't post it publicly though for obvious reasons but can share it with PN staff if it helps any.
I want to go ahead and order fibre but my concern is the upload estimate which is only 0.1mb better than what I have currently with ADSL. I'm hoping the estimate is completely wrong of course but does this seem realistic given the cabinet is literally 10 metres from my house and it is a new estate and build so assuming good quality cabling.
Re: New Fibre Cabinet - Project speeds poor
06-07-2015 5:17 PM
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Quote from: Matthew @donka
If you can PM me your username I can look into this.
Thanks Matthew, I have done. Much appreciated.
Re: New Fibre Cabinet - Project speeds poor
06-07-2015 5:27 PM
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Re: New Fibre Cabinet - Project speeds poor
06-07-2015 5:45 PM
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Re: New Fibre Cabinet - Project speeds poor
06-07-2015 5:56 PM
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Quote from: Mark_ In my opinion it's the checker that's just wrong, but like I say it is possible that your line, for no sensible reason, goes a completely nonsensical route to the cab, hopefully Matt can get some clarification before you order.
Yup, I hope so too. I just can't order the extra package until this is cleared up as the basic package is all that is available to me with it's capped upload speed.
Re: New Fibre Cabinet - Project speeds poor
06-07-2015 7:49 PM
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Cheers, Andy.
Re: New Fibre Cabinet - Project speeds poor
06-07-2015 7:56 PM
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Re: New Fibre Cabinet - Project speeds poor
06-07-2015 8:32 PM
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- Re: New Fibre Cabinet - Project speeds poor