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New Fibre Broadband Customer - Estimated 25-35MB/s, Getting 8MB/s

Jonathan12
Newbie
Posts: 4
Registered: 12-10-2017

New Fibre Broadband Customer - Estimated 25-35MB/s, Getting 8MB/s

I would be grateful if anyone has any advice as to how I can rectify this disappointing result. Here are all the details I've managed to find.

Cabinet information

http://www.telephone-exchange.co.uk/test.php?TelNo=01224315155 

 

Hub Information

1. Product name:

Plusnet Hub

2. Serial number:

+081441+NQ72610756

3. Firmware version:

Software version 4.7.5.1.83.8.226 Last updated Unknown

4. Board version:

Plusnet Hub One

5. DSL uptime:

0 days, 15:10:50

6. Data rate:

248 / 21794

7. Maximum data rate:

279 / 25019

8. Noise margin:

7.4 / 6.5

9. Line attenuation:

37.3 / 28.4

10. Signal attenuation:

24.7 / 24.3

11. Data sent/received:

1.4 GB / 20.0 GB

12. Broadband username:

[Removed]@plusdsl.net

13. 2.4 GHz Wireless network/SSID:

T&J

14. 2.4 GHz Wireless connections:

Enabled (802.11 b/g/n (up to 300 Mb/s))

15. 2.4 GHz Wireless security:

WPA2

16. 2.4 GHz Wireless channel:

Automatic (Smart Wireless)

17. 5 GHz Wireless network/SSID:

[Removed]

18. 5 GHz Wireless connections:

Enabled (802.11 a/n/ac (up to 1300 Mb/s))

19. 5 GHz Wireless security:

WPA2

20. 5 GHz Wireless channel:

Automatic (Smart Wireless)

21. Firewall:

Default

22. MAC Address:

[Removed]

23. Modulation:

G.993.2 Annex B

24. Software variant:

AA

25. Boot loader:

1.0.0

 

 Speed Test


1. Best Effort Test: 
 -provides background information.

 

Download Speed

 

7.88 Mbps

 

 

 

 

0 Mbps

21.1 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 7.88 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-21.1 Mbps .
 Additional Information:
 IP Profile for your line is - 21.1 Mbps


2. Upstream Test: 
 -provides background information.

 

Upload Speed

 

0.22 Mbps

 

 

 

 

0 Mbps

2 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.22Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 2 Mbps

Moderator's note by Mike (Mav): Personal information removed from a public forum.

 

10 REPLIES
RTNI
Rising Star
Posts: 76
Thanks: 3
Fixes: 1
Registered: 28-04-2014

Re: New Fibre Broadband Customer - Estimated 25-35MB/s, Getting 8MB/s

you might want to remove the link that has your phone number?

Jonathan12
Newbie
Posts: 4
Registered: 12-10-2017

Re: New Fibre Broadband Customer - Estimated 25-35MB/s, Getting 8MB/s

Hi RTNI, 

 

Thank you for your concern. However, we don't ever intend to connect a phone to the line, so not too concerned.

 

Best wishes,

Jonathan

Terranova667
Aspiring Pro
Posts: 1,212
Thanks: 47
Fixes: 2
Registered: 19-02-2014

Re: New Fibre Broadband Customer - Estimated 25-35MB/s, Getting 8MB/s

Hi welcome to the forum, I'm not sure when your date for fibre was due as you didn't say but your not on it your still on ADSL2 as stated by the stats  23 - Modulation G.993.2 Annex B

I'm afraid it looks like another case of email saying one thing actuality quite another and plusnet in their typical fashion not making it clear or notifying the customer that the date is either not what was stated in the email or something has gone wrong.

either way you would need to either contact support to find out why your not on fibre, hopefully you will get someone that can read stats and not tell you to wait 10 days or wait for one of the Plusnet forum care team to see this and look into it for you. 

RealAleMadrid
Seasoned Pro
Posts: 540
Thanks: 187
Fixes: 9
Registered: 07-07-2009

Re: New Fibre Broadband Customer - Estimated 25-35MB/s, Getting 8MB/s

Modulation G.993.2 Annex B is VDSL2 so I think you've got It wrong there.Wink

Terranova667
Aspiring Pro
Posts: 1,212
Thanks: 47
Fixes: 2
Registered: 19-02-2014

Re: New Fibre Broadband Customer - Estimated 25-35MB/s, Getting 8MB/s

Yep my bad super tired missed that it was G.993 which is fibre G.992 is ADSL2,  still 8Mb is off the mark so needs reporting and looking at.

Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: New Fibre Broadband Customer - Estimated 25-35MB/s, Getting 8MB/s

Sorry to hear that.

Our tests are showing a potential issue so we've raised that with our suppliers.

We'll update you when we know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Jonathan12
Newbie
Posts: 4
Registered: 12-10-2017

Re: New Fibre Broadband Customer - Estimated 25-35MB/s, Getting 8MB/s

Thanks for letting me know. I will wait for your update.

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,710
Thanks: 1,035
Fixes: 227
Registered: 21-04-2017

Re: New Fibre Broadband Customer - Estimated 25-35MB/s, Getting 8MB/s

It looks like an engineer went out yesterday and we're advised a problem has been rectified.

As your sync speed remains below your estimates, it's likely we'll need to arrange an engineer visit.

 

Can you run through the checks here first though?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Jonathan12
Newbie
Posts: 4
Registered: 12-10-2017

Re: New Fibre Broadband Customer - Estimated 25-35MB/s, Getting 8MB/s

Hi Gandalf,

 

 

I've been running the router off of the test socket for the last few days. Unfortunately, no improvement.

 

Thanks,

Jonathan

Plusnet Help Team
Plusnet Help Team
Posts: 4,710
Thanks: 1,035
Fixes: 227
Registered: 21-04-2017

Re: New Fibre Broadband Customer - Estimated 25-35MB/s, Getting 8MB/s

We'll need to arrange an engineer visit in that case

I'll update your fault ticket for you in a mo.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team