New Fibre Broadband Customer - Estimated 25-35MB/s, Getting 8MB/s

[#1]

I would be grateful if anyone has any advice as to how I can rectify this disappointing result. Here are all the details I've managed to find.

Cabinet information

http://www.telephone-exchange.co.uk/test.php?TelNo=01224315155 

Hub Information

1. Product name:

Plusnet Hub

2. Serial number:

+081441+NQ72610756

3. Firmware version:

Software version 4.7.5.1.83.8.226 Last updated Unknown

4. Board version:

Plusnet Hub One

5. DSL uptime:

0 days, 15:10:50

6. Data rate:

248 / 21794

7. Maximum data rate:

279 / 25019

8. Noise margin:

7.4 / 6.5

9. Line attenuation:

37.3 / 28.4

10. Signal attenuation:

24.7 / 24.3

11. Data sent/received:

1.4 GB / 20.0 GB

12. Broadband username:

[Removed]@plusdsl.net

13. 2.4 GHz Wireless network/SSID:

T&J

14. 2.4 GHz Wireless connections:

Enabled (802.11 b/g/n (up to 300 Mb/s))

15. 2.4 GHz Wireless security:

WPA2

16. 2.4 GHz Wireless channel:

Automatic (Smart Wireless)

17. 5 GHz Wireless network/SSID:

[Removed]

18. 5 GHz Wireless connections:

Enabled (802.11 a/n/ac (up to 1300 Mb/s))

19. 5 GHz Wireless security:

WPA2

20. 5 GHz Wireless channel:

Automatic (Smart Wireless)

21. Firewall:

Default

22. MAC Address:

[Removed]

23. Modulation:

G.993.2 Annex B

24. Software variant:

AA

25. Boot loader:

1.0.0

 Speed Test

1. Best Effort Test:  -provides background information.

Download Speed

7.88 Mbps

0 Mbps

21.1 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 7.88 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-21.1 Mbps .
 Additional Information:
 IP Profile for your line is - 21.1 Mbps

2. Upstream Test:  -provides background information.

Upload Speed

0.22 Mbps

0 Mbps

2 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.22Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 2 Mbps

Moderator's note by Mike (Mav): Personal information removed from a public forum.

[#2]

you might want to remove the link that has your phone number?

[#3]

Hi RTNI, 

Thank you for your concern. However, we don't ever intend to connect a phone to the line, so not too concerned.

Best wishes,

Jonathan

[#4]

Hi welcome to the forum, I'm not sure when your date for fibre was due as you didn't say but your not on it your still on ADSL2 as stated by the stats  23 - Modulation G.993.2 Annex B

I'm afraid it looks like another case of email saying one thing actuality quite another and plusnet in their typical fashion not making it clear or notifying the customer that the date is either not what was stated in the email or something has gone wrong.

either way you would need to either contact support to find out why your not on fibre, hopefully you will get someone that can read stats and not tell you to wait 10 days or wait for one of the Plusnet forum care team to see this and look into it for you. 

[#5]

Modulation G.993.2 Annex B is VDSL2 so I think you've got It wrong there.

[#6]

Yep my bad super tired missed that it was G.993 which is fibre G.992 is ADSL2,  still 8Mb is off the mark so needs reporting and looking at.

[#7]

Sorry to hear that.

Our tests are showing a potential issue so we've raised that with our suppliers.

We'll update you when we know more.

[#8]

Thanks for letting me know. I will wait for your update.

[#9]

It looks like an engineer went out yesterday and we're advised a problem has been rectified.

As your sync speed remains below your estimates, it's likely we'll need to arrange an engineer visit.

Can you run through the checks here first though?

[#10]

Hi Gandalf,

I've been running the router off of the test socket for the last few days. Unfortunately, no improvement.

Thanks,

Jonathan

[#11]

We'll need to arrange an engineer visit in that case

I'll update your fault ticket for you in a mo.