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New Fiber Install, Speeds Dropped After Midnight

tfn016
Dabbler
Posts: 16
Registered: ‎29-01-2016

New Fiber Install, Speeds Dropped After Midnight

Speeds were holding steady at over 74mbits down and over 19mbits up.
And then after midnight, download dropped to around 18-20mbits.
No wireless, all wired.
I turned the wireless off.
Tried connecting to a different ip profile, no difference.

Information for Helpdesk agents
When contacting the Plusnet Broadband helpdesk, the agent might ask you for details about your Plusnet Hub. This page contains all of the information they are likely to request.

1. Product name: Plusnet Hub
2. Serial number: +081441+NQ53926085
3. Firmware version: Software version 4.7.5.1.83.8.217.1.1 Last updated 11/02/16
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 00:38:04
6. Data rate: 20000 / 79995
7. Maximum data rate: 28044 / 82211
8. Noise margin: 9.7 / 7.4
9. Line attenuation: 9.9 / 11.1
10. Signal attenuation: 9.9 / 11.1
11. Data sent/received: 265.9 MB / 311.5 MB
12. Broadband username: [Removed]
13. 2.4 GHz Wireless network/SSID: PLUSNET-QRX8
14. 2.4 GHz Wireless connections: Disabled
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: PLUSNET-QRX8
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: 8c:10:d4:1b:59:ce
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0

[Moderator's note by Mike (Mav): email address removed from a public forum.
11 REPLIES
scottymc
Grafter
Posts: 224
Thanks: 5
Registered: ‎04-02-2015

Re: New Fiber Install, Speeds Dropped After Midnight

Looks like the router had a software update last night.......
Speed might settle down in the morning try another speed test when you get up
tfn016
Dabbler
Posts: 16
Registered: ‎29-01-2016

Re: New Fiber Install, Speeds Dropped After Midnight

No dice, no difference.
I could try resetting it but I don't think it would make a difference.
Or other people, would be having the same issue.
With this router.
scottymc
Grafter
Posts: 224
Thanks: 5
Registered: ‎04-02-2015

Re: New Fiber Install, Speeds Dropped After Midnight

I got that firmware update December last year and it didn't do anything to my connection.
https://portal.plus.net/my.html?action=data_transfer_speed

Go there see what your PlusNet profile/line speed is..
You will need to login
tfn016
Dabbler
Posts: 16
Registered: ‎29-01-2016

Re: New Fiber Install, Speeds Dropped After Midnight

Quote
Estimated line speed:
80Mb (This may vary between 74Mb and 80Mb) - Checked on 2016-01-27 17:03:13
Current line speed:
21 Mb

First thing I did but thanks anyway. Smiley
dick:quote
Community Veteran
Posts: 1,596
Thanks: 278
Fixes: 33
Registered: ‎13-08-2015

Re: New Fiber Install, Speeds Dropped After Midnight

Your sync speeds look good, but the BT Wholesale tests have been giving strange results recently, I got 115M / 5M the other day, but speedtest.net gave my usual close to 76/18.
tfn016
Dabbler
Posts: 16
Registered: ‎29-01-2016

Re: New Fiber Install, Speeds Dropped After Midnight

I was getting as stated in the original post.
No difference, direct to the router.
Or through 600mbit powerline adapters, using two cat6e cables.
All was good until after midnight. Sad
What I usually get.
Even worse now.
Plusnet Help Team
Plusnet Help Team
Posts: 6,003
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: New Fiber Install, Speeds Dropped After Midnight

Can you try it now?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
tfn016
Dabbler
Posts: 16
Registered: ‎29-01-2016

Re: New Fiber Install, Speeds Dropped After Midnight

Quote from: tfn016
What I usually get.

First Result

Second Result

Third Test

Fourth Test

Might have been a faulty cable, going from the socket to the router.
As the old one dropped me to 4-6mbit down.
No idea, why it would fail so quickly.
Estimated line speed:
80Mb (This may vary between 74Mb and 80Mb) - Checked on 2016-01-27 17:03:13
Current line speed:
78 Mb
So I might try replacing the cat6e cable downstairs, clips are a bit loose.
That might not be helping.
tfn016
Dabbler
Posts: 16
Registered: ‎29-01-2016

Re: New Fiber Install, Speeds Dropped After Midnight

Slow with cat5e
DOWNLOAD
8.91Mb/s
UPLOAD
18.83Mb/s
Update back to using cat6e cables, fixed clip issue.
Quote from: tfn016
What I usually get.

First Result.

Second Result.

Third Result

Quote
Estimated line speed:
80Mb (This may vary between 74Mb and 80Mb) - Checked on 2016-01-27 17:03:13
Current line speed:
78 Mb
tfn016
Dabbler
Posts: 16
Registered: ‎29-01-2016

Re: New Fiber Install, Speeds Dropped After Midnight

Okay getting around 60mbps down and just under 2mbps up.
The cable for the modem was screwed!
Number one, replaced it.
Secondly my TCP settings were screwed, so I fixed them.
And things seem better but I understand, I'm still within my first 10 days. Smiley
SpendLessTime
Aspiring Hero
Posts: 2,831
Thanks: 837
Fixes: 82
Registered: ‎21-09-2009

Re: New Fiber Install, Speeds Dropped After Midnight

There is no such thing as 10 day settling period for FTTC. (That is only on ADSL)
It should be full speed from day 1.