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New Fiber Broadband: wifi keeps dropping

aestriks
Hooked
Posts: 5
Registered: ‎05-10-2020

New Fiber Broadband: wifi keeps dropping

Moved to Plusnet - Unlimited Fibre Extra recently. My wifi keeps dropping multiple times during the day. Interestingly the ethenet connection continue to work fine (my TV is wired to the same Router). The only way things come back to normal are by resetting the router. Having to do this multiple times a day is unstainable. If things continue this way, i will have no option to leave in the first month of my new contract :(.

 

Router: Hub One

Make: Sagem

Plan:  Unlimited Fiber Extra

 

Need urgent help.

Many tks in advance.

 

5 REPLIES 5
twjohnson
Newbie
Posts: 2
Registered: ‎05-10-2020

Re: New Fiber Broadband: wifi keeps dropping

Strat
Moderator
Moderator
Posts: 30,597
Thanks: 3,461
Fixes: 515
Registered: ‎14-04-2007

Re: New Fiber Broadband: wifi keeps dropping

Moderators Note
This topic has been moved from ADSL Broadband to Fibre Broadband.

Customer and Forum Moderator. Windows 10 Firefox 90.0.2 (64-bit)

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
aestriks
Hooked
Posts: 5
Registered: ‎05-10-2020

Re: New Fiber Broadband: wifi keeps dropping

many tks for the nudge. Reading this now. 

aestriks
Hooked
Posts: 5
Registered: ‎05-10-2020

Re: New Fiber Broadband: wifi keeps dropping

Have tried the option of extending the lease to 21 days. lets see if that works. 

aestriks
Hooked
Posts: 5
Registered: ‎05-10-2020

Re: New Fiber Broadband: wifi keeps dropping

This didnt fix the problem. Have reverted back. Also tried diasbling 5GHz but that didnt work either. 

I have a BT hub 6. i will now try to cofigure that as my last resort. I am at loss of words at such apalling state of affairs. How can a company be selling a defective service with known issuses. Apalling!!!