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New FTTC speed same as old ADSL

jamiethompson
Dabbler
Posts: 12
Thanks: 1
Registered: ‎28-11-2014

New FTTC speed same as old ADSL

Hello,
I've just had FTTC installed but when I do a speed check it is the same speed as my old connection (5Mb/s)  Cry
Is this a profile issue as I should be getting 40Mb down?
Thanks
3 REPLIES
Community Veteran
Posts: 1,125
Thanks: 5
Registered: ‎14-08-2007

Re: New FTTC speed same as old ADSL

Probably - hopefully someone on DCT will be along shortly to fix it for you. Alternatively if you can put up with the on hold wait, the phone support should be able to do the same.
Plusnet Help Team
Plusnet Help Team
Posts: 13,644
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: New FTTC speed same as old ADSL

Hi jamiethompson,
I've corrected the speed profile on your account.
You might just need to <a href="https://www.plus.net/home-broadband/router-reconnect/">reboot</a> for that to take effect. 
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jamiethompson
Dabbler
Posts: 12
Thanks: 1
Registered: ‎28-11-2014

Re: New FTTC speed same as old ADSL

That's much better (42Mb  Cheesy)
Thank you