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New FTTC install - Bad download good upload

justinandvaness
Newbie
Posts: 8
Registered: 24-05-2013

New FTTC install - Bad download good upload

Hi all,
I had the Openreach engineer in today installing our 75 Mbps fibre. We tested the internet speed both wireless and wired and got 5.8 Mbps download and 18.5 Mbps upload. Using his diagnostics he tested the loop (house to cab) and got the full 75 Mbps down and 19.5 Mbps up. He suggested plus.net may need to nudge a profile?
Makes sense to me as I think I have had my profile set before for : http://community.plus.net/forum/index.php/topic,115231.msg993307.html#msg993307
Any help gratefully received.
Smiley
7 REPLIES
Terranova667
Pro
Posts: 1,297
Thanks: 75
Fixes: 3
Registered: 19-02-2014

Re: New FTTC install - Bad download good upload

the engineer is indeed correct it seems the plusnet side of things is still set on the ADSL setting, it's after office hours so someone on the DCT might not get to do anything until the morning, you can always call support and get them to do it if your prepared to wait for someone to pick up.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: New FTTC install - Bad download good upload

Done!
You might need to log in to your router and disconnect/reconnect once.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Terranova667
Pro
Posts: 1,297
Thanks: 75
Fixes: 3
Registered: 19-02-2014

Re: New FTTC install - Bad download good upload

well there is always Chris lol  Smiley
justinandvaness
Newbie
Posts: 8
Registered: 24-05-2013

Re: New FTTC install - Bad download good upload

Thanks all
That's sorted it!
Smiley
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: New FTTC install - Bad download good upload

Thanks for letting me know!
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
justinandvaness
Newbie
Posts: 8
Registered: 24-05-2013

Re: New FTTC install - Bad download good upload

I spoke too soon, it has slipped back to 5.8 Mbps again. Tested both wireless and wired. Help!
Smiley
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: New FTTC install - Bad download good upload

Hi again,
There's nothing on our side that I can see causing this. If the problem is still continuing I'd suggest going through the faults checker here: https://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff