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New FTTC Install, speed slower?

danm
Dabbler
Posts: 11
Registered: 15-04-2014

New FTTC Install, speed slower?

Hi there,
Just had the engineer visit to install FTTC, he did a test and said that I can get 75/20mb download/upload.
However, I just needed to move the router and disconnected it for about 5 minutes, now I have done a test and its getting 35.5/15mb download/upload.
I presume its because something to do with the profile, just wondering if PlusNet staff could reset my profile.
Thanks.
7 REPLIES
danm
Dabbler
Posts: 11
Registered: 15-04-2014

Re: New FTTC Install, speed slower?

OK, internet just got worse, im on my old speeds now  Sad
sjptd
Grafter
Posts: 467
Registered: 01-09-2014

Re: New FTTC Install, speed slower?

Probably worth disconnecting and reconnecting the router (NOT modem) to make sure you take advantage of any profile changes.
Hopefully someone from PlusNet will pick up on your post and make sure your profile is correct.
danm
Dabbler
Posts: 11
Registered: 15-04-2014

Re: New FTTC Install, speed slower?

Yeah, rebooted the modem, still got the speeds I had previously, the BT speedtest site shows 4.5mb download and 18.5mb upload, so upload seems fine, just the download has been reset to what I had before the FTTC install.
sjptd
Grafter
Posts: 467
Registered: 01-09-2014

Re: New FTTC Install, speed slower?

Prod Plusnet either with Live Chat or telephone call.  LiveChat is probably quicker and easier.
danm
Dabbler
Posts: 11
Registered: 15-04-2014

Re: New FTTC Install, speed slower?

Will do, waiting for 24 customers ahead of me so far Sad
danm
Dabbler
Posts: 11
Registered: 15-04-2014

Re: New FTTC Install, speed slower?

Fixed! Thanks PlusNet
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: New FTTC Install, speed slower?

Glad to hear you got it sorted Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team