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New FTTC Connection Speed Issue

ReadiBoy
Dabbler
Posts: 17
Registered: ‎23-12-2015

New FTTC Connection Speed Issue

Hi,
I've posted previously about my trials with getting a FTTC connection - now I've finally got one!
HOWEVER...
Although my upload speeds have increased exponentially, my download speeds have not budged. BTW speedtest results attached. As most here know, the FTTC 10 day wait for speed is a myth... so what's going on?
In the absence of staff at this late hour, could one of you tell me how to find the attenuation and noise stats on my Hub one? I'm sure I found it yesterday but can't find it for the life of me now.
Thanks.
9 REPLIES
Community Veteran
Posts: 1,595
Thanks: 278
Fixes: 33
Registered: ‎13-08-2015

Re: New FTTC Connection Speed Issue

In the Troubleshooting/Helpdesk tab..
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: New FTTC Connection Speed Issue

odds are the Plusnet Current Line Speed needs a kick - see my sig for a link
ReadiBoy
Dabbler
Posts: 17
Registered: ‎23-12-2015

Re: New FTTC Connection Speed Issue

Thanks Mustrum.
I've attached the details.
ReadiBoy
Dabbler
Posts: 17
Registered: ‎23-12-2015

Re: New FTTC Connection Speed Issue

Phone exchange:
TAUNTON
Estimated line speed:
80Mb (This may vary between 21Mb and 21Mb) - Checked on 2016-01-20 11:22:56
Current line speed:
17.2 Mb
Please say I can get more than 21mb?!
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: New FTTC Connection Speed Issue

try chat or phone to get it updating - it should match the IP Profile
Community Veteran
Posts: 1,595
Thanks: 278
Fixes: 33
Registered: ‎13-08-2015

Re: New FTTC Connection Speed Issue

NP, you can't get much better sync speeds, so as per OldJim, you will need to get PN adjust the line.
Plusnet Help Team
Plusnet Help Team
Posts: 4,426
Thanks: 998
Fixes: 194
Registered: ‎25-03-2015

Re: New FTTC Connection Speed Issue

Should be sorted now Wink
You may need to disconnect/reconnect.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
ReadiBoy
Dabbler
Posts: 17
Registered: ‎23-12-2015

Re: New FTTC Connection Speed Issue

Cracking, thanks everyone.
PN chat said it could take 4 hours... I take back what i said about 'this late hour' and staff, HarryB!  Wink
ReadiBoy
Dabbler
Posts: 17
Registered: ‎23-12-2015

Re: New FTTC Connection Speed Issue

Yep all works at desired speeds now  Cheesy
Thanks again folks  Smiley