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New FTTC Connection Not Authenticating

Posts: 1
Registered: ‎02-05-2018

New FTTC Connection Not Authenticating



I was switched over to Plusnet this evening. Everything seemed to be working ok at first.



However the connection randomly dropped, I think it coincided with adding on a static ip in your portal. I then updated my Plusnet password, as it was quite a complicated one, and was wondering if my router was failing to accept some of the special characters.. Since then I've unable to connect, the router logs keep saying PPP Authentication failed. I've tried resetting the password again but i'm still unable to connect.


If I reset the Plusnet router, it trys to connect using, which connects fine, but doesn't let me out of the Plusnet walled garden.


Can you check this for me please?


Kind regards



Plusnet Help Team
Plusnet Help Team
Posts: 647
Thanks: 174
Fixes: 26
Registered: ‎11-01-2018

Re: New FTTC Connection Not Authenticating

Hi Andrew,


Thanks for getting in touch.


I'm pleased to see that you're back online now and have been since around 8am.


If there's anything else that crops up, just give us a shout and we'll be happy to assist.


Best Wishes,



If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team