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New Customer

Eggs
Grafter
Posts: 35
Thanks: 2
Registered: 30-07-2015

New Customer

My diary as a new customer starts here.
The engineer was originally due to visit this afternoon (30th July) but following a courtesy call yesterday I agreed to reschedule the visit to this morning; between 8 and 9 o' clock. It's now 10.30 and I am still on SKY and no engineer.
Not a good start.
I'll keep you posted.
25 REPLIES
Eggs
Grafter
Posts: 35
Thanks: 2
Registered: 30-07-2015

Re: New Customer

Now 11.30.
Ringing customer support and on hold ......
Eggs
Grafter
Posts: 35
Thanks: 2
Registered: 30-07-2015

Re: New Customer

11.40 .......
Been redirected to a different department.
Eggs
Grafter
Posts: 35
Thanks: 2
Registered: 30-07-2015

Re: New Customer

11.50 .....
Eggs
Grafter
Posts: 35
Thanks: 2
Registered: 30-07-2015

Re: New Customer

Got through at 11.50. 20 minute hold. erm  .... not good, not bad.
They still have my appointment as being between 1 and 6 this afternoon.
We shall see.
Community Gaffer
Community Gaffer
Posts: 17,648
Thanks: 641
Fixes: 162
Registered: 05-04-2007

Re: New Customer

Hi there,
I've had a look at your account and can't see any requests to change the appointment time. The confirmation email we sent you shows PM today and nobody has looked at your account since you signed up, so we have no record of any appointment changes. Sorry for any confusion here, but the appointment still looks booked in for this PM.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Eggs
Grafter
Posts: 35
Thanks: 2
Registered: 30-07-2015

Re: New Customer

Might have been me getting confused from yesterday's call. It was difficult to tell what the engineer was saying. And 8 till 9 does seem to be a tight appointment.
I'm still happy with the afternoon appointment.
Superuser
Superuser
Posts: 6,554
Thanks: 664
Fixes: 50
Registered: 30-07-2007

Re: New Customer

Quote
but following a courtesy call yesterday I agreed to reschedule the visit to this morning
Was that a call to you by the engineer ? Could it have been the Openreach Engineer rather than PlusNet wanting to reschedule ?
Eggs
Grafter
Posts: 35
Thanks: 2
Registered: 30-07-2015

Re: New Customer

It was the Openreach engineer.
Eggs
Grafter
Posts: 35
Thanks: 2
Registered: 30-07-2015

Re: New Customer

1 pm.
The window is open  ....
Community Gaffer
Community Gaffer
Posts: 17,648
Thanks: 641
Fixes: 162
Registered: 05-04-2007

Re: New Customer

The orders were still showing fine when I checked earlier, could be any time up until 6pm.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Eggs
Grafter
Posts: 35
Thanks: 2
Registered: 30-07-2015

Re: New Customer

That's good to hear.
Eggs
Grafter
Posts: 35
Thanks: 2
Registered: 30-07-2015

Re: New Customer

2 pm ......
Eggs
Grafter
Posts: 35
Thanks: 2
Registered: 30-07-2015

Re: New Customer

3 pm .....
Moderator
Moderator
Posts: 18,522
Thanks: 1,815
Fixes: 224
Registered: 11-01-2008

Re: New Customer

mod:note
OP whilst I understand you're waiting for an engineer can you please stop bumping the post as it's against the forum rules.
Thanks.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'