New Customer
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- Re: New Customer
New Customer
30-07-2015 10:38 AM
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The engineer was originally due to visit this afternoon (30th July) but following a courtesy call yesterday I agreed to reschedule the visit to this morning; between 8 and 9 o' clock. It's now 10.30 and I am still on SKY and no engineer.
Not a good start.
I'll keep you posted.
Re: New Customer
30-07-2015 11:31 AM
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Ringing customer support and on hold ......
Re: New Customer
30-07-2015 11:43 AM
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Been redirected to a different department.
Re: New Customer
30-07-2015 11:49 AM
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Re: New Customer
30-07-2015 11:58 AM
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They still have my appointment as being between 1 and 6 this afternoon.
We shall see.
Re: New Customer
30-07-2015 12:04 PM
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I've had a look at your account and can't see any requests to change the appointment time. The confirmation email we sent you shows PM today and nobody has looked at your account since you signed up, so we have no record of any appointment changes. Sorry for any confusion here, but the appointment still looks booked in for this PM.
Re: New Customer
30-07-2015 12:09 PM
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I'm still happy with the afternoon appointment.
Re: New Customer
30-07-2015 12:11 PM
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Was that a call to you by the engineer ? Could it have been the Openreach Engineer rather than PlusNet wanting to reschedule ?
Quote but following a courtesy call yesterday I agreed to reschedule the visit to this morning
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New Customer
30-07-2015 12:14 PM
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Re: New Customer
30-07-2015 1:01 PM
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The window is open ....
Re: New Customer
30-07-2015 1:23 PM
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Re: New Customer
30-07-2015 1:38 PM
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Re: New Customer
30-07-2015 1:59 PM
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Re: New Customer
30-07-2015 2:55 PM
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Re: New Customer
30-07-2015 2:59 PM
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OP whilst I understand you're waiting for an engineer can you please stop bumping the post as it's against the forum rules.
Thanks.
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If it fixed it click 'This fixed my problem'
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