New Customer - no broadband
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New Customer - no broadband
12-11-2015 3:37 PM
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Any advice as to how to acheive a result (or at least an answer) would be appreciated.
Re: New Customer - no broadband
12-11-2015 3:45 PM
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If one of the CRT spots this thread maybe they can do the business?
Welcome to the forum btw,
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: New Customer - no broadband
12-11-2015 4:13 PM
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Re: New Customer - no broadband
12-11-2015 4:29 PM
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The orders are complete and your account activated on our side. Unfortunately it seems like you may have a fault, the fault ticket has been passed back to you to arrange an engineer appointment for further investigation.
Re: New Customer - no broadband
12-11-2015 6:56 PM
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Re: New Customer - no broadband
12-11-2015 9:41 PM
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I too was switched over today from TT nightmare to Plusnet, and also had some initial problems. I was messing about (as men do) with my own hubs i.e. a brand new sky hub, a Zyxel router and my old knackard TT piece of junk. I thought the sky hub would be the best being the newest, did nothing to hub settings and worked fine in the day, just swapped back to the Zyxel this eve as something is not right....really bad speeds. But the Zyxel worked straight away once i used the wizard on the hub settings. Great speeds at the mo.
But my thinking is have you looked at your hub settings to make sure things are set up right. You check these by typing in the address bar 192.168.*.* star star will be different for different hubs/routers. The main thing to change in these setting (not the same as the hub/router) is your log in and password example = broadband username: username@plusdsl.net.... password: ********** mine was a wizard which may have changed something else but I did relook and have not noticed anything.
Hope it helps
Re: New Customer - no broadband
13-11-2015 3:58 PM
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It is now 2 days since I was supposed to have been connected and I am no wiser as to when that will happen. It seems very cavalier of Plusnet to leave a new customer without a service and not put themselves out to apologise and let them know when this will be rectified. No doubt I am still being charged for the days that I am not getting the service that I am paying for.
I do understand that sometimes things go wrong, but it is common courtesy to communicate and give some indication fairly quickly as to when the service will be provided.
Re: New Customer - no broadband
14-11-2015 6:43 AM
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The forums are normally the only certain place where one is able get assured assistance in quick time. What on earth is happening at this once excellent company?
Re: New Customer - no broadband
14-11-2015 12:23 PM
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It is now Saturday afternoon, and I am still waiting to know when I will get the service that was supposed to start on Wednesday. Maybe Plusnet are so overwhelmed by new customers that they cant cope with the influx. I hope I will not be charged for the service I am not getting.
Re: New Customer - no broadband
16-11-2015 3:18 PM
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Re: New Customer - no broadband
16-11-2015 3:50 PM
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Re: New Customer - no broadband
16-11-2015 4:47 PM
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Re: New Customer - no broadband
16-11-2015 5:10 PM
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Re: New Customer - no broadband
17-11-2015 12:36 PM
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Re: New Customer - no broadband
17-11-2015 3:15 PM
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