New Customer (from BT) - Cannot connect via RT-N66u router

[#1]

Setup: BT OpenReach Modem -> Asus RT-N66u router.

I have entered the correct username & password.

However, receiving 'incorrect username and/or password' message.

Is this a problem on the Plusnet side? Perhaps my account has not been correctly configured.

FYI - Phone line is fine

[#2]

Good morning, 

the activation had not triggered on our side, I've corrected this now, if you try to connect you should be able to authenticate now.

Let me know if you have any issues 

[#3]

HI

Thanks for the speedy reply.

I will try again tonight when I get home.

Many Thanks

[#4]

Brilliant  

I can see from our auth servers that you have been able to connect from our end

[#5]

Hi

Sorry for the late reply.

Broadband is up and running.

Many thanks for your quick and friendly service