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New Customer - Upload Speed Fault?

hazzatori
Newbie
Posts: 8
Registered: 10-03-2016

New Customer - Upload Speed Fault?

SO i was told by a customer service advisor prior to signing up i would get exactly!! what i currently get with Sky.
I them find out that the product is 40/2 and not 40/10 or 40/20... so i complain and 2 days ago i was promised that they would uncap the upload to allow what the line can handle..
well my line now syncs @
Downstream: 21.44 Mbps
Upstream: 4.903 Mbps
the 21.44 is around 10Mbps slower than with sky (I intend to replace the terrible One Hub) so i may see a difference then
but the upstream is only 1-2 mbps slower.. i can live with that for now, but what i cannot live with is the speed test ( i've used many, including the BT one) shows my upload at 1.7mbps constantly.. its like there is an artificial cap on the upload.
I should add that for one brief moment, when my router was connected to setup@plusdsl.net i actually got a speedtest of 4Mbps+
I am on the verge of cancelling under mis-selling, not to mention that the ASA has confirmed yesterday that Plusnets "totally unlimited" claims are wrong and they must stop using them!!
if this isn't sorted today then I am cancelling.
9 REPLIES
hazzatori
Newbie
Posts: 8
Registered: 10-03-2016

Re: New Customer - Upload Speed Fault?

Also after doing the BT diag test.. screen shot below, i see my IP profile on my download is capped at 21.5? why is this?


Thetwohoughs
Grafter
Posts: 55
Registered: 05-12-2015

Re: New Customer - Upload Speed Fault?

What stats are you getting from the Hub One?
Login to the Hub One, Go to troubleshooting, click Helpdesk and post that stats from there please.
hazzatori
Newbie
Posts: 8
Registered: 10-03-2016

Re: New Customer - Upload Speed Fault?

as requested.
1. Product name: Plusnet Hub
2. Serial number: +081441+NQ55005758
3. Firmware version: Software version 4.7.5.1.83.8.217.1.1 Last updated 08/03/16
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 03:53:29
6. Data rate: 5021 / 21952
7. Maximum data rate: 5021 / 22338
8. Noise margin: 5.9 / 6.3
9. Line attenuation: 35.0 / 27.8
10. Signal attenuation: 35.3 / 23.5
11. Data sent/received: 242.2 MB / 3.4 GB
12. Broadband username: hazzatori@plusdsl.net
13. 2.4 GHz Wireless network/SSID: PLUSNET
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 300 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: PLUSNET
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: 84:a4:23:0e:59:0a
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: New Customer - Upload Speed Fault?

so nicely in the middle of the estimate (between clean and impacted)
hazzatori
Newbie
Posts: 8
Registered: 10-03-2016

Re: New Customer - Upload Speed Fault?

Yes, but its still vastly slower than what i had with sky. i was Getting a min of 28Mbps on the DL and  a Min of 6Mbps on the UP.
I am concerned that my IP Profile is at 21.5? shoudlnt that be at 40?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: New Customer - Upload Speed Fault?

Nope
The IP Profile is about 0.967 of the sync speed
hazzatori
Newbie
Posts: 8
Registered: 10-03-2016

Re: New Customer - Upload Speed Fault?

But doesn't that mean i cannot connect any faster than 21.5? if my IP Profile is set to 21.5?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: New Customer - Upload Speed Fault?

The other way round
Your line will connect as fast as it can and then the IP Profile is set from the resulting speed
hazzatori
Newbie
Posts: 8
Registered: 10-03-2016

Re: New Customer - Upload Speed Fault?

Thanks, I see though i have had no support on here from the staff?