New Customer- Router just showing orange light
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New Customer- Router just showing orange light
29-03-2018 8:13 AM
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Cheers, Mark
Re: New Customer- Router just showing orange light
29-03-2018 10:34 AM - edited 29-03-2018 10:35 AM
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Welcome to the forum.
I don't have a Hub One but I'm assuming that it's got a similar HCI as my Smarthub 6. If you log into the router on 192.168.1.254 and look at the Status page, does it give an upstream and downstream sync rate?
It is possible for it to be connected to the Fibre Cabinet and is in sync but you get no Internet connection. If there's no sync then it's an infrastructure problem or despite assurances, the work has not been done (yes, this does happen). If it's in sync it's probably either Openreach have not got their settings right or Plusnet haven't activated your account correctly.
Please let us know how you get on.
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Re: New Customer- Router just showing orange light
29-03-2018 10:39 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: New Customer- Router just showing orange light
29-03-2018 6:47 PM
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Also the b is orange and not flashing.
Re: New Customer- Router just showing orange light
29-03-2018 6:57 PM
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Re: New Customer- Router just showing orange light
29-03-2018 7:11 PM
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Re: New Customer- Router just showing orange light
29-03-2018 7:37 PM
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Re: New Customer- Router just showing orange light
29-03-2018 8:13 PM
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Re: New Customer- Router just showing orange light
29-03-2018 9:15 PM
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You have to go back to Plusnet using either phone or chat and give them this further information.
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Re: New Customer- Router just showing orange light
29-03-2018 9:37 PM - edited 29-03-2018 9:38 PM
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Are you sure you're using the correct username & password?
The username is the one used to login to the member centre appended with @plusdsl.net and the password is the member centre password.
Re: New Customer- Router just showing orange light
29-03-2018 11:03 PM
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Re: New Customer- Router just showing orange light
31-03-2018 5:20 PM
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Hi Mark.
Sorry about the rocky start to your service.
Our tests aren't finding the cause of the problem, so I've contacted our suppliers to check the settings on their side and rebuild your circuit on their systems. This should take 24 hours.
If you're still unable to connect, we'd then need to arrange an engineer visit to investigate the Openreach network.
Sorry for any inconvenience this causes.
Re: New Customer- Router just showing orange light
31-03-2018 5:27 PM
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Re: New Customer- Router just showing orange light
06-04-2018 3:13 PM
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Re: New Customer- Router just showing orange light
06-04-2018 3:17 PM
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