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New Customer Poor Speed

Posts: 2
Registered: ‎17-06-2016

New Customer Poor Speed



As I understand it, the 10 day "training" period doesn't really apply to FTTC installs - I know my speed has been consistent since it went live 4 days ago. However, it's not as fast as it should be.


I'm on Fibre Extra, and the BT Wholesale predicted speeds of 69-80mb for my line before I ordered.


Here's what I'm seeing....


Whilst plugged into the test socket behind the faceplate on the master socket (not that I have any other extensions, but better safe than sorry).

6. Data rate: 8618 / 29742
7. Maximum data rate: 8746 / 30281
8. Noise margin: 6.1 / 6.8
9. Line attenuation: 16.9 / 15.1
10. Signal attenuation: 16.8 / 12.8

Master socket is about 6 years old, as it was replaced by Openreach when we moved into the property.

Now admittedly, under normal operation, I have a fairly long RJ11-RJ11 patch lead, which gives slightly higher attenuation results, but I'm prepared to accept that as "my problem", and all tests from this point forward have been reproduced with 2 different 1m RJ11-RJ11 patch leads, different microfilters, different ethernet cables and different laptops, all with the same results.


I've attached 2 files - the first is the standard BT Wholesale "Test2". The second is the "Test3", when you temporarily change the username on the router.



As you can see, nothing is getting anywhere near the predicted values. Can anyone help?



Posts: 19,278
Thanks: 2,162
Fixes: 348
Registered: ‎11-01-2008

Re: New Customer Poor Speed

raising a fault at would probably be your best place to start.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: New Customer Poor Speed

Connection details:

Sync Status In Sync
Downstream Speed 29.6 Mbps
Upstream Speed 4.6 Mbps
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off



Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 80 71.6 20 20 -- Available -- --


From that the issue is the sync speed, if you finish reporting the fault the team here will get that looked at.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Posts: 2
Registered: ‎17-06-2016

Re: New Customer Poor Speed



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