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New Customer No Connection

mariaohare
Newbie
Posts: 1
Registered: 07-03-2017

New Customer No Connection

Hi there, my connection switched over to plusnet today and I got a text confirmation that it was good to go. I've plugged in the new router and it won't connect and router is solid orange. It's been this way for over an hour so far. I can see it is connected to the fibre OK from the advanced settings but just won't connect with username and password. Is there something you guys can check at your end? Username is [removed]. Thank you!

Moderator's note by Dick (Strat) Username removed from a public forum.

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 688
Thanks: 187
Fixes: 29
Registered: 17-10-2015

Re: New Customer No Connection

The order on the line has completed however it can take a few hours in some cases for the account to trigger activation, I've done this manually now and you should be able to connect immediately 

 

 

EDIT: I can see your router has now logged in successfully Smiley let me know if you have any questions about the service


 Paul Tarr
 Plusnet Network Operations