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New Customer - Line speed seems limited

justlilpete
Newbie
Posts: 2
Registered: 21-07-2015

New Customer - Line speed seems limited

Hi there,
As of last Friday I joined plusnet, on the Unlimited Fibre Extra package. The engineer who installed the OpenReach box said the line was tested at 80mb, but my speed seems to hover around 38mb.
Looking on your website at the High Speed Broadband bit I see the following;
"Estimated line speed:
80Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-07-03 11:10:51
Current line speed:
40 Mb"
Any idea why it's being limited to 40mb?Huh
Thanks,
Peter
4 REPLIES
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Re: New Customer - Line speed seems limited

Yes, they've put you on the wrong package. I'm sure someone will be along tomorrow to fix it - or you could phone them tonight if the wait is not too long
deejayburnout
Grafter
Posts: 150
Registered: 05-04-2014

Re: New Customer - Line speed seems limited

i had the same issue, speak to one of the tech team and they will fixed it. hopefully one of the mods will
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: New Customer - Line speed seems limited

The issue was on our end rather then our suppliers.
I've sorted it now so you should be seeing better speeds.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
justlilpete
Newbie
Posts: 2
Registered: 21-07-2015

Re: New Customer - Line speed seems limited

Thanks, my server now reports around 70mbps, much better!
I would like to say that my initial impressions of your network have not been great, having to phone up to get the service working in the first place, then being limited seemingly for no reason. Makes me wonder how many of your customers are experiencing lower speeds than they're paying for just because of a glitch on your end.