New Customer, Internet keeps dropping although router says connected

[#1]

Hi All,

New customer here, service went live yesterday! When its working it seems good (better than my previous supplier (vodafone)) but its constantly dropping the internet, sometimes for hours at a time. The router tells me I'm connected to the internet, but, I have no internet! I've noticed my username on the router seems to be setup@plusdsl.net and not my chosen username, but if I enter the correct one it doesn't connect ( I can't remember my password so I may be entering that incorrectly,) but i've tried every password I think I may have chosen.

Any Ideas as it's getting really annoying now!

[#2]

Hi -Welcome

Counter intuitevly you might try disconnecting the phone lead to the router while entering your username /  pswd into the router. - then save it and reconnect the phone cable - that should fix it

Also  you will have issues connecting if your password contains any special characters  & %  $  etc  - if it does you will have to log onto your plusnet account ( potential issue if you forgotten pswd ) and change pswd to basic alphanumeric characters

[#3]

thanks for the advice, it has just come back up after being down for 2 hours! My username has now changed to my chosen username, my password does contain a special character though, so if i continue to have dropouts I'll try changing that. I've since found out that my password is the same one used to access my account, so i do know it, it was just that it wasn't working!