New Customer - Internet Dropping
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New Customer - Internet Dropping
11-08-2017 10:04 PM
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Re: New Customer - Internet Dropping
12-08-2017 3:52 PM
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Sorry to hear you're having connection problems
I've worked your fault ticket for you, let us know once you've replied and we'll progress things.
Anoush
Re: New Customer - Internet Dropping
13-08-2017 7:17 AM
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Hi
I've updated the ticket.
I am new to plusnet, I had no issues with my previous provider, so I don't understand why there would be a problem that's just appeared since moving to plusnet that wasn't present with my old provider. Prehaps it's just a coincidence.
Re: New Customer - Internet Dropping
13-08-2017 9:58 AM
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@joet7 wrote:
I've updated the ticket.
Thanks, I've booked the engineer appt in for you now and I've sent you e-mail and text confirmation.
@joet7 wrote:
I am new to plusnet, I had no issues with my previous provider, so I don't understand why there would be a problem that's just appeared since moving to plusnet that wasn't present with my old provider. Prehaps it's just a coincidence.
There may have been a change in equipment at the exchange from your previous provider. Or, a coincidence. Apologies for the inconvenience caused, let us know how it goes.
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