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New Customer Fibre Broadband Speed Less than Half Estimate

FIXED
ST1
Newbie
Posts: 3
Registered: ‎01-06-2016

New Customer Fibre Broadband Speed Less than Half Estimate

Hi

 

I switched from BT Infinity 2 to Plusnet Unlimited Fibre Extra 15 days ago but I am getting less than half the download speed of my estimate for my line when I ordered.  I have tried different speed test sites and all report I've a download speed of approx. 20Mbps.  Here are the latest results from BT Wholesale Broadband Performance Test:

 

BT Performance Tester tool after 2nd test.JPG2nd Test Result using Plusnet user on routerBT Performance Tester tool after 3rd test.JPG3rd Test Result using speedtest login on router

4 REPLIES
Community Veteran
Posts: 1,622
Thanks: 24
Registered: ‎29-06-2010

Re: New Customer Fibre Broadband Speed Less than Half Estimate

There's every chance that you're on an ADSL2+ profile - have a look at your IP Profile. The BT one is 43.5 going by the screenshot. Your Current Line Speed should be just a little lower, but probably isn't.

 

Check yours here. (Login required)

Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: New Customer Fibre Broadband Speed Less than Half Estimate

Fix

Should be sorted now. Can you try a disconnect/reconnect.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
ST1
Newbie
Posts: 3
Registered: ‎01-06-2016

Re: New Customer Fibre Broadband Speed Less than Half Estimate

Yeah looks like something is wrong with my Plusnet profile.

ST1
Newbie
Posts: 3
Registered: ‎01-06-2016

Re: New Customer Fibre Broadband Speed Less than Half Estimate

I'll give this a go when I'm back home this evening.