New Customer Fibre Broadband Speed Less than Half Estimate
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- Re: New Customer Fibre Broadband Speed Less than H...
01-06-2016 10:32 PM
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Hi
I switched from BT Infinity 2 to Plusnet Unlimited Fibre Extra 15 days ago but I am getting less than half the download speed of my estimate for my line when I ordered. I have tried different speed test sites and all report I've a download speed of approx. 20Mbps. Here are the latest results from BT Wholesale Broadband Performance Test:
Fixed! Go to the fix.
Re: New Customer Fibre Broadband Speed Less than Half Estimate
01-06-2016 11:34 PM
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There's every chance that you're on an ADSL2+ profile - have a look at your IP Profile. The BT one is 43.5 going by the screenshot. Your Current Line Speed should be just a little lower, but probably isn't.
Check yours here. (Login required)
02-06-2016 9:16 AM
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Should be sorted now. Can you try a disconnect/reconnect.
Re: New Customer Fibre Broadband Speed Less than Half Estimate
02-06-2016 11:01 AM
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Yeah looks like something is wrong with my Plusnet profile.
Re: New Customer Fibre Broadband Speed Less than Half Estimate
02-06-2016 11:02 AM
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I'll give this a go when I'm back home this evening.
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