New Connection
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- Re: New Connection
31-05-2017 10:21 AM
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Hi Guys,
We've just moved house and had decorators and electricians in doing various work. We're not living there yet but the broadband is now active. Can you guys tell me how many disconnects i've had over the last few weeks? The contractors tell me the power has been off and on many times while they have been doing the work and testing and it's starting to worry me! Any stats you can give me on my line would be great
Fixed! Go to the fix.
01-06-2017 8:45 AM
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Hi Phill,
Checking your connection, there's not many drops...
Testing your line is showing no issues...
Test Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0003 |
Description | No problem found, OAM test is not currently supported on this line. |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 46.1 Mbps |
Upstream Speed | 19.3 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Bridge Tap | Not Detected |
Radio Frequency Ingress | Not Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Cross Talk | Not Detected |
Estimated Line Length In Metres | 666.6 |
Upstream Rate Assessment | Very Good |
Downstream Rate Assessment | Reasonable |
Interference Pattern | Regular Interference Observed on Week Days |
Service Impact | No Impact Observed |
Interference Duration Longest Occurrence | From 16:00 to 23:45 |
Interference Location | Customer Premise |
Interference Observed In Days | 3 |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream Traffic Detected |
Technology | VDSL |
Profile Name | 0.128M-60M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off |
If the power cuts/drops continue and if DLM takes action to affect your connection, it should be able to recover once there's about 10 days of stability.
Let me know if you have any questions.
Re: New Connection
01-06-2017 9:01 AM
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Thanks. This sort of information would be great in the PlusNet portal. I'm sure it's possible to do and limit your clients to one test a day or something like that so it doesn't get abused.
One last question, Will the downstream profile change again? When i did some initial speed tests after installation i was getting around 65Mbps.
Re: New Connection
01-06-2017 9:25 AM
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Thanks for the feedback, I'll pass that on for you.
If you were initially getting a higher downstream speed, it could be that the drops have pushed it down. If that's the case, it should rectify itself with a bit of stability.
Re: New Connection
03-07-2017 12:29 PM
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Is there any chance of another line check? The whole street had issues with connections yesterday and i seem to be limited again. I know i was back on fastpath after the last episode (it took about 2 weeks).
Thanks
Re: New Connection
03-07-2017 1:51 PM
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I've attached both things below
Test Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0003 |
Description | No problem found, OAM test is not currently supported on this line. |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 48.4 Mbps |
Upstream Speed | 15.3 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Bridge Tap | Not Detected |
Radio Frequency Ingress | Not Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Cross Talk | Not Detected |
Interference Pattern | Not Detected |
Service Impact | No Impact Observed |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream Traffic Detected |
Technology | VDSL |
Profile Name | 0.128M-60M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off |
Time Stamp | 2017-06-20T14:00:00 |
It seems okay from what I can see.
Re: New Connection
03-07-2017 2:01 PM
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So on the report you posted it says Error Protection Off, but it shows interleaving as the path mode and explains why the lower sync speeds.
Re: New Connection
03-07-2017 3:04 PM
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Hopefully if the line stablises the DLM will remove interleaving again for you.
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