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New Connection not accepting my Username and Password

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Newbie
Posts: 2
Registered: ‎21-06-2017

New Connection not accepting my Username and Password

Activation date was yesterday, once midnight came I tried to log in with my Username and Password on the new Hub One, eventually I ended up clicking reset and the hub not says it is only connected to the internet while setup@plusdsl.net is in the Username field, it will also only access the PN site. When I change back to my username it won't connect! Suggestions? Ive done a few resets now, thought I'd ask here before I call.
2 REPLIES 2
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Aspiring Hero
Posts: 12,475
Thanks: 598
Fixes: 19
Registered: ‎01-09-2007

Re: New Connection not accepting my Username and Password

Do you have any confirmation that you are actually activated?

Plusnet are notorious for getting their dates wrong.

"In The Beginning Was The Word, And The Word Was Aardvark."

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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: New Connection not accepting my Username and Password

Looks like you're now online, let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.