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New 3 year contract and now the problems start.

meyre68
Grafter
Posts: 46
Registered: 12-03-2013

New 3 year contract and now the problems start.

I've been getting 13-14 M constantly for the last 2 years. and now I'm getting 1M on fibre! seriously?

 

Have you changed my router settings again without notification?

 

I was promised by the person that called me that there would be no changes to my speed other than a cheaper price.

[URL=http://www.speedtest.net/my-result/5375683615][IMG]http://www.speedtest.net/result/5375683615.png[/I...

 

It takes 2 minutes to log into my bank account, youtube videos keep buffering all since the new contract.

 

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 364
Fixes: 136
Registered: 01-01-2012

Re: New 3 year contract and now the problems start.

Our tests have found a fault on the line which is most likely why the speeds have dropped.

We've raised this to our suppliers and we'll get this fixed as soon as we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
meyre68
Grafter
Posts: 46
Registered: 12-03-2013

Re: New 3 year contract and now the problems start.

Also another thing I just found out tonight. Non of my family can call me on the landline and I cannot phone out myself. A good job I have a mobile phone in case of emergency!

 

Please sort this out asap.

meyre68
Grafter
Posts: 46
Registered: 12-03-2013

Re: New 3 year contract and now the problems start.

An engineer came Saturday and told my son that it will take a few days to fix my line. What's the latest because it still isn't working and I still cannot receive or make phone calls.

Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 364
Fixes: 136
Registered: 01-01-2012

Re: New 3 year contract and now the problems start.

A underground trained engineer needs to go out to fix the fault.

We should have a further update by the end of today.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
meyre68
Grafter
Posts: 46
Registered: 12-03-2013

Re: New 3 year contract and now the problems start.

According to my texts an engineer has been and the result is

http://www.speedtest.net/my-result/5385860865

 

Still [-Censored-]. If I can't get the 13-15 Meg I've had for the last 2 years then I'm sorry I'm not putting up with 1.5M and staying for another 3 years.

Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 364
Fixes: 136
Registered: 01-01-2012

Re: New 3 year contract and now the problems start.

If you reboot the router the speeds should pick up.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
meyre68
Grafter
Posts: 46
Registered: 12-03-2013

Re: New 3 year contract and now the problems start.

Already have and still the same result.

 

[Edit]

Router was red hot on a cool windowsill. I turned it off while I had a shower and now my speed has gone up to 12M. Still less than I've been getting. Maybe my router is also starting to play up.