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Never received upload increase.

malkpm
Grafter
Posts: 29
Fixes: 1
Registered: 14-11-2016

Never received upload increase.

This is from a Plusnet mail on 29th November..........
"The upload speed of your service has increased from up to 1.9Mbps to up to 9.5Mbps*, check out our blog post for more info on this. "
Very nice except it hasn't happened. Would be happy to get the 1.9Mbs !!!!!!!
I don't think I am being unreasonable as this is what I was told I will get.
Was this mail sent in errorHuh?
3 REPLIES
Superuser
Superuser
Posts: 6,469
Thanks: 590
Fixes: 49
Registered: 30-07-2007

Re: Never received upload increase.

Hi, unless your upload sync was at the maximum (2.0Mb) before the increase then you're unlikely to see any change.

If you were only synching at <1.9 then it would indicate that you're limited by the distance to the cabinet. In this case , PN changing the upload cap from 2 to 10Mb isn't going to make any change for you I'm afraid.

malkpm
Grafter
Posts: 29
Fixes: 1
Registered: 14-11-2016

Re: Never received upload increase.

Thanks for the quick reply MisterW.
I do wonder why the mails in the first place. A bit miss leading saying first that you will get a free upgrade then, saying you have it only to realise it was all false information. Current upload is 1.09mb.
Just had family here for a few days and with their extra devices the speeds I receive are inadequate.
Family said I should get fibre. I explained that I was already on it😁😁😁😁😁
Happy New Year
I
Plusnet Staff
Plusnet Staff
Posts: 169
Thanks: 55
Fixes: 6
Registered: 07-12-2017

Re: Never received upload increase.

Hi there!

 

Unfortunately as @MisterW has said the change allows speeds of up to 9.5mbps but it is dependent on what your line can obtain. So if your line's maximum upload was less than 1.9mb previously, you won't see any benefit.

 

You can check your estimates here.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team