Never received upload increase.
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- Re: Never received upload increase.
Never received upload increase.
27-12-2017 2:10 PM
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"The upload speed of your service has increased from up to 1.9Mbps to up to 9.5Mbps*, check out our blog post for more info on this. "
Very nice except it hasn't happened. Would be happy to get the 1.9Mbs !!!!!!!
I don't think I am being unreasonable as this is what I was told I will get.
Was this mail sent in error????
Re: Never received upload increase.
27-12-2017 2:24 PM - edited 27-12-2017 2:24 PM
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Hi, unless your upload sync was at the maximum (2.0Mb) before the increase then you're unlikely to see any change.
If you were only synching at <1.9 then it would indicate that you're limited by the distance to the cabinet. In this case , PN changing the upload cap from 2 to 10Mb isn't going to make any change for you I'm afraid.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Never received upload increase.
27-12-2017 3:02 PM
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I do wonder why the mails in the first place. A bit miss leading saying first that you will get a free upgrade then, saying you have it only to realise it was all false information. Current upload is 1.09mb.
Just had family here for a few days and with their extra devices the speeds I receive are inadequate.
Family said I should get fibre. I explained that I was already on it😁😁😁😁😁
Happy New Year
I
Re: Never received upload increase.
27-12-2017 3:03 PM
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