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Never mentioned

ArthurDent
Grafter
Posts: 170
Thanks: 2
Registered: ‎25-02-2013

Never mentioned

An efficient Openreach guy (actually from subcontractor the mighty M J Quinn & Co) arrived on time and carried out a trouble-free fibre conversion this a.m. He told me that raw speed here was now projected up in the 50s. Obviously, however, BTW still thinks I'm on ADSL, reporting performance as 2mb/s.
It looks as if, as experienced by so many others posting here, some PN intervention is needed. I don't recall this ever being pointed out. Why not? My understanding, when discussing the topic, was that the 7 to 10 day adjustment period could entail a downward adjustment for purposes of stability.
5 REPLIES
Moderator
Moderator
Posts: 27,072
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Registered: ‎14-04-2007

Re: Never mentioned

If PN still have you on the old profile that'll need a nudge.

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dfunked
Grafter
Posts: 182
Thanks: 5
Registered: ‎15-10-2011

Re: Never mentioned

If this is what I think it is, it's been an issue with plusnet's automated systems for ages now. If you open the link below it'll show your current line speed, which I'm guessing is still incorrectly showing the ADSL speeds. Plusnet just need to quickly change this to your correct speed and you'll be running at full speed then. It should be changing automatically, but seems to need a little nudge more often than not.
https://portal.plus.net/my.html?action=data_transfer_speed
If any plusnet staff could also pick up my request for the same thing that'd be great (added it to my house move ticket but nothing has been done with it yet)
Community Veteran
Posts: 3,274
Thanks: 339
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Registered: ‎24-10-2013

Re: Never mentioned

Quote from: ArthurDent
was that the 7 to 10 day adjustment period could entail a downward adjustment for purposes of stability.

there is no 7-10 day period for Fibre connections.
Community Veteran
Posts: 2,568
Thanks: 177
Fixes: 2
Registered: ‎27-05-2011

Re: Never mentioned

My new fibre connection went straight to 30Mb and there it has stayed  Cool
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ArthurDent
Grafter
Posts: 170
Thanks: 2
Registered: ‎25-02-2013

Re: Never mentioned

In fairness, Aaron has picked this up and corrected it promptly.