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Network probs..

patti
Grafter
Posts: 101
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Registered: 25-01-2015

Network probs..

Just to clarify please.. are network problems causing my low speeds over the last few days and there is maintenance due tomorrow to troubleshoot them? 

14 REPLIES
St3
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Re: Network probs..

patti
Grafter
Posts: 101
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Registered: 25-01-2015

Re: Network probs..

Thanks, but although that link says maintenance it's not specific.. can anyone specify if it is for improvement of service etc., ? 

rongtw
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Re: Network probs..

WE can only hope Shocked they fix something .

Depends on what your problem is ?  and if you on old or new network ,, What does it say here http://usertools.plus.net/@gateway/

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patti
Grafter
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Re: Network probs..

Hi Rongtw .. Not a promising start ..

Which gateway

Sorry, the tool failed to identify your gateway; this does not mean that anything is wrong with your connection.

Posting the following information as a reply to the Gateway Checker Issues topic in the Community forums will help us to diagnose the problem.

  • core2-hu0-18-0-0.colindale.ukcore.bt.net (62.172.103.16) 4.470 ms

Maybe they can do a bit of maintenance on this too.. Smiley 

rongtw
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Re: Network probs..

core2-hu0-18-0-0.colindale.ukcore.bt.net (62.172.103.16) 4.470 ms

Is the New Network plenty of people are having extreme problems there Embarrassed

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dnpark38
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Re: Network probs..


Is the New Network plenty of people are having extreme problems there Embarrassed


Yes.

http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
Community Gaffer
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Re: Network probs..

What issues are you seeting Patti? Lets not jump to conclusions about what may be causing your issues as it may be something else, line fault, router, wifi etc.

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 Chris Parr
 Plusnet Staff
rongtw
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Re: Network probs..

whilst i agree it may not be linked to present problems , The lack of information from PN makes people think its related , i am sure you have read the massive post and seen what has been said
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Community Gaffer
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Re: Network probs..

I am aware of the thread, unfortunately just assuming every issue is related though just muddies the waters and means any investigation takes longer.

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 Chris Parr
 Plusnet Staff
dnpark38
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Re: Network probs..

What about some info. on the BIG problem please?

http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
Community Gaffer
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Re: Network probs..

This thread is for Patti's query, please keep it on topic.

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 Chris Parr
 Plusnet Staff
patti
Grafter
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Re: Network probs..

Hi Chris, My speeds are erratic especially at weekends, (contention issues?) they will fall and rise dramatically  i.e as low as just over 2/3 meg to a high of 42 meg (never achieved the 55 meg so far) I can see the drop in upload perfectly well .. My main question is the instability of the speeds. Wired and unwired makes no difference. Why do they drop like a stone and then rise again? It's annoying to say the least and I have really noticed how slow everything is loading? That is the basis of my question regarding maintenance, and whether, as other have mentioned slow loading problems are being looked into?   Can you clarify what the maintenance is actually for please.. to fix what exactly? I know I am not alone in experiencing problems.

Community Gaffer
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Re: Network probs..

The maintenance isn't to fix anything as far as I know, it's planned work to make back-end changes such as moving IPs between gateways and similar. We advise customers of the maintenance as sometimes we need to do some disconnections as part of it.

If the speeds are slower mainly in the evenings and weekends, it points to a congestion issue at the cab/exchange level quite often. I'd advise getting a fault reported to us at https://faults.plus.net

 

When the speeds are low can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
patti
Grafter
Posts: 101
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Registered: 25-01-2015

Re: Network probs..

Thanks Chris.. will do.