I have just moved house and taken plusnet with me , broadband has just been activated this week. The router has the blue light but i keep getting messages on my other devices that a network error has occured and i am then unable to connect .
Re: Network problems
13-09-2019 1:52 PM - edited 13-09-2019 1:53 PM
I'm sorry to hear that you've been experiencing intermittent connection problems since moving to your new property. I've tested your line but the test hasn't picked up the cause of this problem from here:
|GEA Test Detail|
|Circuit ID||NA||Service ID||BBEUXXXXXXXX|
|Test Outcome Code||GTC_FTTC_SERVICE_0000|
|Description||GEA service test completed and no fault found .|
|Main Fault Location||OK|
|Sync Status||In Sync|
|Downstream Speed||40.0 Mbps|
|Upstream Speed||10.0 Mbps|
|Fault Report Advised||N|
|NTE Power Status||PowerOn|
|Voice Line Test Result||Pass|
|Bridge Tap||Not Detected|
|Radio Frequency Ingress||Not Detected|
|Repetitive Electrical Impulse Noise||Not Detected|
|Cross Talk||Not Detected|
|Estimated Line Length In Metres||496.7|
|Upstream Rate Assessment||Very Good|
|Downstream Rate Assessment||Very Good|
|Interference Pattern||Not Detected|
|Service Impact||No Impact Observed|
|Home Wiring Problem||Not Detected|
|Downstream Policing Discard Rate||0.0|
|Customer Traffic Level||Upstream and Downstream Traffic Detected|
|Profile Name||0.128M-40M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off|
|Down Stream Line Rate||40.0 Mbps||40.0 Mbps||40.0 Mbps|
|Up Stream Line Rate||9.9 Mbps||9.9 Mbps||9.9 Mbps|
|Up Time||900.0 Sec||900.0 Sec||900.0 Sec|
|Current and Last 15 Minute Bin Performance|
|Parameters||Last Traffic Count(Upto 15 mins)||Current Traffic Count(Upto 15 mins)|
|Start Time Stamp||2019-09-13T13:15:46.382+01:00||2019-09-13T13:30:46.382+01:00|
|Ingress Code Violation||0||0|
|Egress Code Violation||0||0|
|Severely Errored Seconds||0||0|
So that we can determine the best next steps towards a resolution for you, please can you confirm whether this issue is solely affecting wireless connections or if wired connections are affected too?
Re: Network problems
I take that to mean you are connecting via WiFi.
WiFi is merely an optional alternate gateway to access the internet - a wired LAN (Ethernet) connection is always the primary connection method, and is the only one which can be guaranteed on both speed and stability.
There are a large number of potential reasons for slow speeds and sometimes these are difficult to track down.
It's likely the problem lies between your router and your devices which we don't have visibility of.
Unfortunately due to the way WiFi works there are a lot of environmental factors which can affect the wireless signal.
Have you tried changing the wireless channels? If not, then please follow the steps here .