Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Netgear R7000 continually disconnecting
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Netgear R7000 continually disconnecting
Netgear R7000 continually disconnecting
16-02-2015 7:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi all, hope someone can help me setting up this router, it continually drops connection to the internet randomly, especially notice it while on Xbox live, the DSL light on the modem stays green but the router drops off, so I assume it is the router.
Have tried updating the firmware, resetting back to factory settings but always seems the same.
Have tried updating the firmware, resetting back to factory settings but always seems the same.
Message 1 of 8
(2,220 Views)
7 REPLIES 7
Re: Netgear R7000 continually disconnecting
16-02-2015 7:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Do you have an idle timeout set on the router ?
Message 2 of 8
(1,380 Views)
Re: Netgear R7000 continually disconnecting
16-02-2015 8:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Got it set to always on connection so the idle time out setting is not used, is this what you mean?
Message 3 of 8
(1,380 Views)
Re: Netgear R7000 continually disconnecting
16-02-2015 8:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes - that would be the one. One more thing to tick off the list.
Message 4 of 8
(1,380 Views)
Re: Netgear R7000 continually disconnecting
17-02-2015 9:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Tried everything with this router, has anyone else here got a R7000 working stable as I have been offered an exchange
Message 5 of 8
(1,380 Views)
Re: Netgear R7000 continually disconnecting
18-02-2015 9:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The line is being disconnected frequently with the majority of disconnections showing as 'user request' which is normally a disconnect from the router, this fits in with the DSL light staying solid on the modem. Having said that a line test is showing a potential issue on the phone line.
Can you plug a corded handset into the master socket and dial 17070, do the quiet line test and listen for any noises at all.
Can you plug a corded handset into the master socket and dial 17070, do the quiet line test and listen for any noises at all.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 6 of 8
(1,380 Views)
Re: Netgear R7000 continually disconnecting
18-02-2015 10:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just tested your phone line and it's detected a problem external to your property, so I've passed this on to be looked at. The estimated update time is on the 20th, so I'll check back on it on Friday and let you know what's happening.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 7 of 8
(1,380 Views)
Re: Netgear R7000 continually disconnecting
19-02-2015 6:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am using an R7000 router attached to HG612 modem, it works brilliantly with a very good wireless range compared to the Technicolor router. Hopefully Plusnet's investigation will find a fault and you can then enjoy the benefits of fibre. Set up was very straightforward username, password and always on. Goodluck!
Message 8 of 8
(1,380 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Netgear R7000 continually disconnecting