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Netflix causing regular ping spikes

AlanH1
Hooked
Posts: 7
Registered: ‎20-03-2017

Netflix causing regular ping spikes

Hello, 

With in the last 2 weeks I have started to have an issue with our connection while watching Netflix. 

Plusnet.PNG

As you can see in the ping plotter above it is causing ping spikes at regular intervals, I've tested this across multiple Netflix streaming settings and the same issue occurs. The graph above is from a test while running at the lowest quality setting and the same thing happens when set to auto and high.

Low setting.PNG 

Speedtest result below:

Plusnet2.PNG

 

This make gaming while Netflix is playing impossible.

Please help. 

Thanks

Al

 

5 REPLIES 5
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 65
Registered: ‎09-10-2018

Re: Netflix causing regular ping spikes

Hi @AlanH1, thanks for your post.

 

We're sorry to hear of your connection issues.

 

On checking the line, we're not detecting a fault but can clearly see your speeds are well below what they should be.

 

Due to this, I'd advise raising a fault over at faults.plus.net, letting us know here when you've done so to enable us to progress the issue for you.

AlanH1
Hooked
Posts: 7
Registered: ‎20-03-2017

Re: Netflix causing regular ping spikes

I logged a fault, I haven't heard anything back for over a week and my internet is getting worse. 

 

I've had 3 disconnects tonight.

 

If you don't know how to fix it just tell me, I will appreciate your honesty. 

AlanH1
Hooked
Posts: 7
Registered: ‎20-03-2017

Re: Netflix causing regular ping spikes

more disconnects.PNG

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,349
Fixes: 1,603
Registered: ‎21-04-2017

Re: Netflix causing regular ping spikes

Thanks for getting back to us @AlanH1 

Sorry for the delay with picking your fault ticket up, I can see we've picked that up at 2:05 this afternoon requesting your availability for an engineer to visit. Can you respond with your availability letting us know over here once you've done so? We'll then try to get the ticket picked up a little quicker this time.

Apologies for the inconvenience this causes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Mav
Moderator
Moderator
Posts: 22,482
Thanks: 4,786
Fixes: 516
Registered: ‎06-04-2007

Re: Netflix causing regular ping spikes

Moderator's note(s):

Thread moved from ADSL Broadband to Fibre Broadband.

Forum Moderator and Customer
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