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Netflix causing broadband connrction to drop

Posts: 11
Thanks: 1
Registered: ‎05-09-2016

Netflix causing broadband connrction to drop

Recently when using netflix my broadband loses connection. It's been fine for ages but it only recently this has been happening. The only change I have made it to go to fibre plus (I was on standard fibre before). Everything else including hardware is the same. Iplayer seems to work ok, why does netflix seem to screw my connection? Has anyone else had this issue? Please someone help otherwise I'll have To change provider!
Plusnet Help Team
Plusnet Help Team
Posts: 1,536
Thanks: 311
Fixes: 67
Registered: ‎22-01-2018

Re: Netflix causing broadband connrction to drop

Hello @Jwhataylor,


Thanks for getting in touch. Please can you advise if this is only occurring on the one device or multiple? Can you check that Netflix is working on another connection to ensure it is not an issue on their side.


If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team