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Need help figuring out why the wind knocks off internet

Irish
Newbie
Posts: 1
Registered: 3 weeks ago

Need help figuring out why the wind knocks off internet

Need help
2 REPLIES 2
idonno
Aspiring Champion
Posts: 1,327
Thanks: 439
Fixes: 6
Registered: ‎22-10-2015

Re: Need help figuring out why the wind knocks off internet

Just a thought. Does your phone cable come off a pole? A couple of years ago I had a line fault that ended up with the cable from the pole opposite being replaced. Presumably the wind had done something to it. Been 100% ever since.

Ever helpful. Grin Sure, I’d love to help you out. Now which way did you come in?
RichardB
All Star
Posts: 764
Thanks: 239
Fixes: 24
Registered: ‎19-11-2008

Re: Need help figuring out why the wind knocks off internet

Hi
Is your dwelling fed by an overhead telephone line, from the top of a pole?
If so is the telephone moving in the wind?
Do you have a Telephone?
Can you hear noise/crackles on the line when the wind blows?
The telephone line as to be quiet for Broadband to work well.

If you can hear noise, then raise a telephone fault with Plusnet:
https://www.plus.net/my-account/tools/phone-troubleshooter/

If the line is quiet, follow the broadband troubleshooting process at:
https://faults.plus.net

Regards
Richard