Need a new router
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Need a new router
11-09-2016 10:15 PM
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Then if new router isn't working, then they'd said out an engineer. I'm not happy with this response, but I've decided we could do with a better router that the basic plusnet one.
So any suggestions on a half decent router that will work with plusnet, but also with Sky or BT etc as we will be leaving once our contract is up.
Thanks
Re: Need a new router
on 11-09-2016 10:20 PM - last edited on 11-09-2016 10:48 PM by Mav
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they told you that you had to buy a new router after you told them that their router was faulty? they must be joking...
keep trying, they are obligated to replace their own faulty equipment
Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules
Re: Need a new router
11-09-2016 10:24 PM
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Re: Need a new router
on 11-09-2016 10:27 PM - last edited on 11-09-2016 10:50 PM by Mav
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that's ridiculous, what are you using exactly?
Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules
Re: Need a new router
11-09-2016 10:37 PM
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Re: Need a new router
on 11-09-2016 10:46 PM - last edited on 11-09-2016 10:51 PM by Mav
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when i recontracted a few months ago (FTTC) i was sent a new 'hub one' because the old modem/router combo (same as yours i bet) was redundant tech... they should replace it, it's old, unsupported, and no longer works
see if you can talk to a reasonable chat rep, or ring again and explain that it's simply not working and that you should not have to pay for one before they will help you
Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules
Re: Need a new router
12-09-2016 8:34 AM
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What problem are you getting?
Is there no chance of borrowing a router from someone to see if that makes a difference. I'm sure I'm not the only person with un-used Plusnet routers sitting in a cupboard!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Need a new router
12-09-2016 8:42 AM - edited 12-09-2016 8:43 AM
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As Jelv says people do have spare routers I have three Plusnet routers
Two deductions
- Plusnet have sent me free routers at various times
- I have spare routers I can hand out if asked
To be is to do - Kant
do be do be do - Sinatra
Re: Need a new router
12-09-2016 9:11 AM
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I messed about with the wires to the back of router. Taking out, putting back in etc and it's working now. So no idea what happened. I still may look at investing in a better router, but not right away. However, will still be switching from plusnet as there support and help was no existent.
Re: Need a new router
12-09-2016 9:20 AM
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If you are moving ISP then some insist you use their supplied routers only, so there is no urgent need to buy one until you are sure it has some future use for you.
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