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Need a line/profile check

FIXED
NoZephy
Rising Star
Posts: 190
Thanks: 12
Registered: ‎27-01-2015

Need a line/profile check

Download speeds for me right now seem to be capped at 20Mbps, it will never go over that and hovers around it consistently, connection is completely stable and the upload is how it always is, only the download is affected. Can I have someone check this for me please and nudge the profile if need be?

The previous speed was exactly 60Mbps that I could achieve, cheers.

b3c0ded0f26031eccad23ebe9529b6a8download.png

 

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,020
Thanks: 581
Fixes: 221
Registered: ‎01-01-2012

Re: Need a line/profile check

Fix

Looking at this for you now.

[edit]

Can you try a disconnect then reconnect? This should be sorted now.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
NoZephy
Rising Star
Posts: 190
Thanks: 12
Registered: ‎27-01-2015

Re: Need a line/profile check

Cheers, sorted now.

download.png