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My upload speed appears to have been capped at less than 2Mbps

FIXED
SoFarSoGood
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Registered: 30-03-2013

My upload speed appears to have been capped at less than 2Mbps

Have been getting more buffering when using Iplayer etc so carried out a speed check.

Not saying this is the reason but it highlighted the speed reduction.

Can someone at Plusnet  check this out for me please.

Thank you.

 

 

 

15 REPLIES
etdsaunders
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Re: My upload speed appears to have been capped at less than 2Mbps

Hello,

 

Can you confirm what package you have? Unlimited Fibre or Fibre Extra?

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SoFarSoGood
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Re: My upload speed appears to have been capped at less than 2Mbps

Hi

Unlimited Fibre 38/19 half way through a 24 month contract.

 

Plusnet Help Team
Plusnet Help Team
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Re: My upload speed appears to have been capped at less than 2Mbps

Looks like your upload speed has been dropped in error, as you upgraded before we stopped selling 40/20 but the order didn't complete until after we stopped selling 40/20.

 

Leave that with me and I'll make sure that's corrected for you. (Should take 1 working day for the order to complete)

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 Harry Beesley
 Plusnet Help Team
SoFarSoGood
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Re: My upload speed appears to have been capped at less than 2Mbps

Hi HarryB

Thank you for your reply and help.

I will check the speed again later in the week.

 

 

 

Plusnet Help Team
Plusnet Help Team
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Re: My upload speed appears to have been capped at less than 2Mbps

Let us know if it's still not back to normal by Thursday Smiley

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 Harry Beesley
 Plusnet Help Team
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Re: My upload speed appears to have been capped at less than 2Mbps

isn't it going to get dropped down to 55/10 anyway soon Huh
Community Veteran
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Re: My upload speed appears to have been capped at less than 2Mbps

If the e-mail I got today is anything to go by...

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Plusnet Help Team
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Re: My upload speed appears to have been capped at less than 2Mbps


chenks76 wrote:
isn't it going to get dropped down to 55/10 anyway soon Huh

If we'd left it at 40/2 it would have stayed on 40/2.

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 Harry Beesley
 Plusnet Help Team
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Re: My upload speed appears to have been capped at less than 2Mbps

that doesn't answer the question though, does it ?
it's going to be on 40/20 once you fix the mistake that was made.
so, can you answer the original question?
Community Veteran
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Re: My upload speed appears to have been capped at less than 2Mbps

At a guess, everyone on 40/20 is going to be moved to 55/10, by moving the OPs connection to 40/20 it puts it in the crosshairs (or the mop up list) for that regrade.

F9 member since 4 Sep 1999
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DLM manages your line the same way DRM manages your rights.
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SoFarSoGood
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Re: My upload speed appears to have been capped at less than 2Mbps

Fix

Hi HarryB

Just checked and now tested at 18.9 so appears to be back to normal.

That should now put me on the list when it is changed to 55/10.

Thanks again for all your help.

 

 

Plusnet Help Team
Plusnet Help Team
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Re: My upload speed appears to have been capped at less than 2Mbps

Glad to hear it's back to what it should be.

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 Harry Beesley
 Plusnet Help Team
SoFarSoGood
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Re: My upload speed appears to have been capped at less than 2Mbps

Hi

I had buffering problems with Iplayer yesterday and on checking today my speeds are 51.7 down and 3.9 up.

Have I been put on the new 55/10 early, which is fine by me, but would expect higher than 3.9 up.

Will someone please check this for me.

SoFarSoGood
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Re: My upload speed appears to have been capped at less than 2Mbps

Hi

I have just tested via speedtest.net and now get 51.81 Dn 0 Up ie nile up!!!.