My upload speed appears to have been capped at less than 2Mbps
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28-06-2016 10:57 AM
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Have been getting more buffering when using Iplayer etc so carried out a speed check.
Not saying this is the reason but it highlighted the speed reduction.
Can someone at Plusnet check this out for me please.
Thank you.
Fixed! Go to the fix.
Re: My upload speed appears to have been capped at less than 2Mbps
28-06-2016 11:55 AM
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Hello,
Can you confirm what package you have? Unlimited Fibre or Fibre Extra?
If you Like it, give it a
Re: My upload speed appears to have been capped at less than 2Mbps
28-06-2016 12:00 PM
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Hi
Unlimited Fibre 38/19 half way through a 24 month contract.
Re: My upload speed appears to have been capped at less than 2Mbps
28-06-2016 12:49 PM
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Looks like your upload speed has been dropped in error, as you upgraded before we stopped selling 40/20 but the order didn't complete until after we stopped selling 40/20.
Leave that with me and I'll make sure that's corrected for you. (Should take 1 working day for the order to complete)
Re: My upload speed appears to have been capped at less than 2Mbps
28-06-2016 1:29 PM
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Hi HarryB
Thank you for your reply and help.
I will check the speed again later in the week.
Re: My upload speed appears to have been capped at less than 2Mbps
28-06-2016 3:47 PM
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Re: My upload speed appears to have been capped at less than 2Mbps
28-06-2016 4:06 PM
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Re: My upload speed appears to have been capped at less than 2Mbps
28-06-2016 4:09 PM
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Re: My upload speed appears to have been capped at less than 2Mbps
28-06-2016 4:15 PM
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@chenks76 wrote:
isn't it going to get dropped down to 55/10 anyway soon
If we'd left it at 40/2 it would have stayed on 40/2.
Re: My upload speed appears to have been capped at less than 2Mbps
28-06-2016 5:39 PM
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it's going to be on 40/20 once you fix the mistake that was made.
so, can you answer the original question?
Re: My upload speed appears to have been capped at less than 2Mbps
28-06-2016 9:26 PM
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At a guess, everyone on 40/20 is going to be moved to 55/10, by moving the OPs connection to 40/20 it puts it in the crosshairs (or the mop up list) for that regrade.
29-06-2016 10:39 AM - edited 29-06-2016 10:41 AM
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Hi HarryB
Just checked and now tested at 18.9 so appears to be back to normal.
That should now put me on the list when it is changed to 55/10.
Thanks again for all your help.
Re: My upload speed appears to have been capped at less than 2Mbps
29-06-2016 11:24 AM
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Re: My upload speed appears to have been capped at less than 2Mbps
17-07-2016 9:29 AM - edited 17-07-2016 9:31 AM
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Hi
I had buffering problems with Iplayer yesterday and on checking today my speeds are 51.7 down and 3.9 up.
Have I been put on the new 55/10 early, which is fine by me, but would expect higher than 3.9 up.
Will someone please check this for me.
Re: My upload speed appears to have been capped at less than 2Mbps
17-07-2016 9:43 AM
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Hi
I have just tested via speedtest.net and now get 51.81 Dn 0 Up ie nile up!!!.
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